Phlebotomy Team Lead- Outpatient

Responsible for providing daily support to a subsection of the phlebotomy team, ensuring efficient workflow and adherence to practice standards. Offers instruction and guidance, high-level problem solving, and operational tasks as delegated. Does this position require Patient Care? Yes Essential Functions Works autonomously within established procedures and practices. Ensure compliance with safety and quality standards. Oversees daily activities of phlebotomists and students, with a focus on safe patient care and satisfaction. Coordinates workflow to ensure timely collection of specimens and staff deployment or coverage. Serves as a technical expert for all collection procedures and assists with difficult draws, research kits, and special procedures. Signs off on technical training of new staff and annual competency documentation. Assists the manager or supervisor in implementing schedule changes, may monitor staff absences, and provides input on improvements or proposed policy changes. Education High School Diploma or Equivalent required or Associate's Degree Phlebotomy preferred Licenses and Credentials Phlebotomy Technician [National Certification] - Generic - HR Only required Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Experience Experience in phlebotomy 3-5 years required Knowledge, Skills and Abilities Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements. Ensures smooth daily operations. Must have demonstrated leadership, communication (oral and written), and problem-solving ability. Must be highly organized, efficient, and able to work independently. Requires human relations skills to influence and motivate others. Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy. Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols. Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor. Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence. Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision – Far Constantly (67-100%) Vision – Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Salem Hospital