Clinical Care Manager

Clinical Care Manager

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Job no: 506903

Work type: Full-Time

Location: University City - Philadelphia, PA

Categories: Drexel University, Enrollment Management and Student Success

Job Summary

The Drexel University Counseling Center welcomes applications for a year-round, full-time Clinical Care Manager for students in need of longer term or more specialized treatment; coaching and skills based training for students navigating care, campus and community referral follow-up, collaboration and outreach with campus partners who provide case management for Drexel students, and active collaborations with community mental health providers and agencies, including those who offer free and low cost treatment. This person will also provide consistent follow up to ensure that clients' needs are being appropriately met off campus.

Essential Functions

• Provides case management for students requesting or are recommended for a transfer of care out of DUCC services.
• Serves as a bridge to appropriate community resources (whether they completed the referral, quality of care from various providers, etc.); facilitate access and communication; monitor and ensure appropriate services are delivered.
• Assists with coordination of hospitalization and discharge planning and advocating for students as appropriate in helping them access care.
• Assists in tracking students referred to the community and communicates with them as needed about continuity of care
• Consults with parents, faculty and staff when appropriate to ensure quality care to students.
• Develops and maintains comprehensive knowledge with community providers and agencies to expand and maintain mental health referral networks and relationships.
• Assists in improving internal and external referral processes.
• Complies, maintains, and updates several types of referral resource information. Including maintaining an updating database.
• Provides follow up contact for clients of Counseling & Health who are engaged in treatment with community medical providers.
• Maintains timely records regarding client status, in keeping with Counseling Center record keeping policies.
• Provides 'bridge' services as needed.
• Other duties as assigned

Required Qualifications

• Minimum of a Master's Degree in Social Work (LSW), Psychology or related field or the equivalent combination of education and work experience. ( Please review the Equivalency Chart for additional information.)
• Minimum of 3 years of experience in mental health counseling, case management, care coordination, preferably in a higher education setting.
• Experience working with multicultural and marginalized identities.
• Strong interpersonal skills.
• Excellent written and verbal communication and time management skills.
• Ability to work independently and establish relationships, and function within a team.
• Ability to effectively manage students with significant mental health needs.

Location

• University City - Philadelphia, PA

Additional Information
This position is classified as Exempt, grade K. Compensation for this grade ranges from $60,240 - $90,350 per year. Please note that the offered rate for this position will vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: Jul 23 2026 Eastern Daylight Time

Applications close: Sep 23 2026 Eastern Daylight Time

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