Customer Service Representative

Job Summary:

We are seeking a Customer Service Representative for a full-time, temp-to-hire opportunity supporting customers in the car insurance industry. This role is ideal for a bilingual Mandarin and English professional who enjoys helping clients, answering questions, solving problems, and providing a positive customer experience by phone and in person.

This is a great opportunity for an entry-level or early-career candidate who wants to grow in customer service, insurance support, and client care. The position offers a small office environment, supportive leadership, hands-on training potential, and a team-focused setting where reliability, attendance, initiative, and a positive attitude are valued. Candidates with prior insurance experience or a P&C license may qualify for higher compensation opportunities.

Key Responsibilities:

- Answer incoming customer calls and assist clients in Mandarin and English.
- Provide professional customer service over the phone and in person.
- Remind customers about policy payments and help support account-related questions.
- Assist with basic administrative duties, documentation, and customer follow-up.
- Resolve customer concerns with patience, accuracy, and a solution-focused approach.
- Work closely with the team to support daily office operations and customer service goals.

Compensation and Benefits:

- Job type: Temp-to-hire.
- Schedule: Full-time, office hours from 9:00 AM to 6:00 PM.
- Compensation for entry-level candidates: $20 to $25 per hour.
- Candidates with insurance background: Up to $30 per hour.
- Candidates with a P&C license: $4,000 to $5,000 per month plus commission.
- Location: El Monte, CA / Walnut, CA / Arcadia, CA area.
- Work environment: Small office environment.
- Attendance is very important.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills:

- Answer incoming customer calls and provide bilingual Mandarin and English support.
- Assist customers with car insurance questions, payment reminders, and account support.
- Provide in-person and phone-based customer service in a professional office setting.
- Support administrative tasks and daily customer service operations.

- Bilingual fluency in Mandarin and English is required.
- 1 to 2 years of customer service, retail customer service, client care, inside sales, or related experience is preferred, but entry-level candidates are welcome if bilingual.
- Pleasant and professional phone and in-person communication skills.
- Strong customer service mindset with the ability to remain calm, courteous, and helpful.
- Reliable attendance and punctuality.
- Enthusiastic, energetic, and eager to grow.
- Self-driven with initiative to problem solve.
- Sales-minded and goal-driven approach.
- Team player with strong attention to detail and follow-through.

Preferred Qualifications:

- Previous experience in car insurance, insurance customer service, retail customer service, call center support, or inside sales.
- P&C license.
- Experience handling customer payments, policy reminders, account updates, or administrative support.
- Comfortable working in a small office environment.
- Strong interest in building a long-term career in customer service, insurance, or client support.