Java developer

Java Developer Client - Toyota Tsusho Systems (TTS) - Plano TX Location: Plano TX – Hybrid 2 days. Job Summary: We are seeking a Senior Java developer with a product team environment experience. In this role, you will be responsible for handling high-impact production issues, analyzing incidents, and ensuring smooth functioning of our retail e-commerce systems. You'll work closely with cross-functional teams including L1 support, business, developers, QA, and DevOps to ensure timely resolution of issues and optimal customer experience. Key Responsibilities: Own and manage complex production incidents, ensuring resolution within SLA and minimal customer impact. Debug and resolve application-level issues in Java-based or Python-based microservices and platforms. Analyze logs, monitor system performance, and perform root cause analysis of recurring issues. Conduct in-depth root cause analysis (RCA) and drive permanent fixes through collaboration with L3/engineering teams. Monitor production systems using tools like Splunk, ELK, New Relic, Grafana, or similar observability tools. Support e-commerce modules such as product catalog, order management, checkout, and payment integrations. Contribute to support readiness for new feature rollouts and seasonal traffic spikes (e.g., Black Friday, holiday season). Improve support processes and documentation Participate in P1&P2 issues calls and drive them, incident war rooms and post-incident reviews. Required Skills and Qualifications: 6+ years of experience in preferably in high-volume retail or e-commerce environments. Strong proficiency in Java (for debugging backend services) or Python (for scripting and automation). Solid understanding of distributed systems, APIs, microservices, and RESTful architecture. Deep experience in analyzing logs and troubleshooting issues using Production support tools. Familiarity with CI/CD pipelines, Jenkins, and Git-based source control. Ability to triage, communicate, and escalate effectively under pressure. Excellent documentation and communication skills. Kasmo Global