Packout Technician / Customer Service Lead

Job Description

Job Description

Company Description:

CRDN helps people put their lives back together after a disaster such as a fire or flood in their home. We do this by restoring their household contents and therefore saving valuables and memories. Household contents include everything from clothing, kitchen appliances, televisions, family portraits, computers, and down to the smallest knickknacks. CRDN will respond to these disasters, pack up the contents, bring them to our restoration facility for processing, store them until the house or business is ready for them to be delivered and then make a final delivery.

We are a growing company and are looking for someone experienced with packouts or moving to lead our packout team. CRDN offers paid holidays, paid time off, and an employee profit sharing plan.

Due to the nature of CRDN's work with insurance companies, all new hires are required to undergo a background check.

Job Description: Packout Technician/Customer Service Lead

The packout technician/customer service lead (CSR Lead) is responsible for ensuring smooth and complete packouts. CRDN works almost exclusively with insurance companies, each of which wants us to provide their clients with exceptional service. The CSR Lead will interact with our first responder, the homeowner, and the CRDN field crew to accurately and safely packout the items CRDN will be restoring.

The ideal candidate will have experience in packouts or the moving industry, be able to competently direct field staff, be well organized, have good interpersonal skills, and be capable of independently solving problems that arise on jobsites.

Job Responsibilities:

• Lead the team effort for packouts and deliveries of jobs.
• Interact with homeowner as CRDN representative during packouts and deliveries. Be able to explain CRDN processes and procedures, reassure homeowner, and escalate questions to management as needed.
• Learn to properly protect items for packout, transport, and storage.
• Become proficient in using the CRDN software and procedures.
• Work in warehouse to organize incoming jobs and finished goods storage.
• Direct the daily activities of CSR/Packout Technician(s).
• Train new CSR/Packout Technicians.
• Ensure packout team has all PPE, lights, and equipment needed for packouts and deliveries.
• Work with the GM/owner to determine special item packout methods.
• Keep the delivery vehicles maintained and loaded with proper equipment and ready to go on packouts and deliveries.
• Crosstrain in at least one restoration technique (contents, electronics, textiles, art)
• Other duties as assigned.

Qualifications:

• Must pass Background Check (required by insurance partners)
• Valid Driver's License with Clean Driving Record
• Experience as a mover is preferred
• Be compassionate with a desire to help people
• Present a professional image

Hours :

• Monday - Friday 8:30am - 4:30pm.
• This position is eligible for overtime when approved and as required for pack outs and deliveries.

Benefits:

• 1 week of Paid Time Off after 90 days (PTO accrues with hours worked)
• 6 paid holidays after 90 days (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Employee profit sharing plan
• Eligible for Benefits Allowance.

Pay:

$21-$23 per hour

• Ability to prioritize, organize, and solve problems
• Must be able to lift 40 pounds

CRDN restores household contents, textiles, art, and electronics after a disaster. If you like helping people in a time of need, this is the place for you. We are a company on the grow, come join our team!

Company Description

CRDN restores household contents, textiles, art, and electronics after a disaster. If you like helping people in a time of need, this is the place for you. We are a company on the grow, come join our team!