Representative, Commercial Inside Sales - REMOTE

Join Our Dynamic Team

Ubique Group is a digital-forward, consumer-driven powerhouse with an expansive portfolio of furniture brands. For over 20 years, we've built multiple brands from inception to success, offering a wide range of furniture solutions that balance form, function, and style. We don't just keep a finger on the pulse of the marketplace we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.

At Ubique Group, we're more than a company; we're a community of passionate, hardworking, and supportive people who believe in our business and in one another. We champion individual strengths, value the power of the team, and extend that commitment to our families and communities.

About the Role

The Commercial Inside Sales Representative will be responsible for driving sales growth through inbound leads received via phone and website for both our DTC and Flash Furniture divisions. This role manages a robust pipeline of leads through both inbound and outbound sales efforts while delivering an exceptional customer experience. Success is measured against monthly sales budgets and daily activity KPIs. This is a fast-paced position requiring strong time management, organization, and prioritization skills.

Key Responsibilities

• Demonstrate command-level product knowledge for Tier A and B items, including differentiation from competitors.
• Quickly and accurately qualify customer needs (product, competitor comparisons, timelines, etc.).
• Record customer notes and follow-up tasks clearly and succinctly within the CRM.
• Manage inbound calls and emails, along with outbound follow-up tasks, ensuring effective pipeline management.
• Communicate customer needs to management, including requests related to discounts, expedited delivery, or custom products.
• Maintain and update the order backlog, ensuring customers are informed of estimated arrival dates.
• Provide product substitution options when appropriate.
• Deliver strong written and verbal communication throughout the sales cycle.

Additional Support Activities

Commercial Inside Sales Representatives may also assist with:

• Customer service needs related to payment processing and shipping status.
• Preparing sell sheets and fabric swatch requests.
• Other duties or projects that arise within the organization.

Requirements

• Minimum 3 years of sales experience.
• Minimum 3 years in a high-call-volume, competitive sales environment.
• Experience using and logging data in a CRM system.
• Ability to thrive both independently and in a team environment.
• Proficiency in MS Office applications (Word, Excel, etc.).
• Bachelor's degree or equivalent business experience.
• Strong professional presence and business acumen.
• Understanding of sales strategies and closing techniques.

Preferred Qualifications

• Experience with Salesforce.com.
• Outbound sales experience with proven closing strategies.
• Knowledge of the furniture industry (Office, Rental, Residential, Public Sector).

Physical Requirements

• Prolonged periods of sitting and computer work.
• Must be able to lift up to 15 pounds.

Benefits

We offer a competitive benefit package that includes:

• Fully remote position.
• Major medical, dental, and vision benefits available day one no waiting period.
• Company-paid life insurance and Employee Assistance Program.
• 401(k) with company match.
• Employee discount on Ubique Group products.
• Free office chair for remote employees.
• Ubique Cares employee-led organization hosting monthly and quarterly engagement activities with fun and giveaways.
• 9 paid holidays + 1 floating holiday, and up to 13 accrued PTO days per year.

Ubique Group is an equal-opportunity employer. We seek to employ the most qualified individuals for all our roles.