Billing Specialist

Salary: $19.77 Hourly
Location : Development Services Department - 700 NW 19th Avenue, Fort Lauderdale FL 33311, FL
Job Type: Full Time
Job Number: TM013-16
Department: Finance
Opening Date: 07/31/2026
Closing Date: 8/11/2026 11:59 PM Eastern


POSITION SUMMARY
This position performs a variety of billing functions for the Utilities Billing Division of the Finance Department, provides information to customers, processes various billed services and accounts and complies records of charges for services rendered.
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). Additionally, this job classification is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.
ESSENTIAL JOB FUNCTIONS


Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Initiates and performs the billing process for water, sewer, storm water and other charges billed by the City
• Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City
• Provides customer service by answering telephones and responding to account inquiries
• Receives and processes requests to open, close, transfer, or temporarily suspend utility services
• Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine
• Reviews accounts for accuracy and completeness
• Sets up and monitors new accounts.
• Performs related work as required

JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT
MINIMUM REQUIREMENTS:

1. High School Diploma or G.E.D. equivalency.
2. One (1) to three (3) years of general clerical work or customer service experience.
3. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education.
4. Must have excellent phone and verbal communication skills and strong data entry skills.
5. To claim Veterans' Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statues. For additional information, please refer to the

PREFERRED QUALIFICATIONS:

1. Bilingual candidates are preferred

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY & SUPPLEMENTAL INFORMATION
The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position.

Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position.

All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible. It is the applicant's responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification.


The City of Fort Lauderdale is an Equal Opportunity, Veteran's Preference Employer and Drug Free Workplace.

For technical support with your application, contact from 9 am to 9 pm EST, Monday to Friday, at View phone number on click.appcast.io or email .
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click for an overview of employment information including our benefits package.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click for more information or to see if you qualify.


In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click to view additional information on the Florida Retirement System.
01


Have you successfully graduated from a standard high school or do you possess an acceptable G.E.D. certificate?

• Yes
• No

02


Are you currently a Full-Time employee of the City of Fort Lauderdale covered under Teamsters Local Union 769?

• Yes
• No

03


How many years of paid general clerical work experience involving extensive public contact do you possess? This experience must be documented on your application.

• 1-2 years experience
• 3-4 years experience
• 5 years or more years of experience
• No experience

04


How many years of work experience do you possess handling cash payments and balancing a cash drawer? If no experience, enter "N/A".

• No experience
• Less than 1 year
• 1-2 years
• 3-4 years
• 5-6 years
• 7 or more years

05


Describe your previous work experience handling cash payments and balancing a cash drawer? If no experience, enter "N/A".
06


Describe your customer service experience working with the public. Include in what capacity, in person or by telephone, that you preformed your duties.
07


Describe a time when you had to handle a difficult customer regarding their bill? How did you respond?
08


Please indicate your skill level with Microsoft Word or other word processing software?

• Beginner (Basic functions)
• Intermediate (formatting sections,inserting page and section breaks, page numbers, etc.)
• Advanced (includes mail merges, tables, etc.)
• No experience

09


Please indicate your skill level with Microsoft Excel.

• Beginner ( basic functions)
• Intermediate (includes using formulas, making charts and graphs, etc.)
• Advanced (includes using VLOOKUP, pivot tables, etc.)
• No experience

10


Other than English, please select the language/s you are fluent in:

• Spanish
• Creole
• Mandarin Chinese
• Arabic
• Hindu
• French
• N/A

Required Question