Room Attendant

FAIRMONT

Job Description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

Clean and service guest rooms, suites, bathrooms, and assigned hotel areas in accordance with luxury hospitality and brand cleanliness standards
Make beds, change linens, replenish towels, toiletries, and guest room amenities according to hotel procedures
Dust, vacuum, sanitize, mop, and maintain cleanliness of furniture, fixtures, floors, windows, mirrors, and surfaces
Inspect guest rooms to ensure cleanliness, presentation, functionality, and readiness for arriving guests
Report maintenance concerns, safety hazards, missing items, or damaged equipment promptly to leadership
Maintain organization and cleanliness of housekeeping carts, storage rooms, linen closets, and operational work areas
Respond promptly and professionally to guest requests and housekeeping service needs
Follow established cleaning procedures, chemical handling guidelines, sanitation standards, and workplace safety procedures
Ensure proper handling and security of guest belongings and hotel property at all times
Support deep cleaning projects, VIP arrivals, special requests, and turndown service operations as assigned
Collaborate effectively with Housekeeping leadership, Engineering, Front Office, and operational teams to support seamless guest experiences
Maintain productivity standards and complete assigned room quotas within established timeframes while upholding quality expectations
Uphold luxury hospitality standards through professionalism, appearance, attention to detail, and guest service excellence
Perform additional duties as assigned to support hotel operations

Qualifications

Previous housekeeping, hotel, cleaning, hospitality, or guest room attendant experience preferred
Luxury hotel or upscale hospitality experience preferred
Strong attention to detail and organizational abilities
Ability to work efficiently in a fast-paced environment while maintaining quality standards
Ability to work independently and collaboratively within a team-oriented environment
Strong communication and guest service skills
Ability to follow instructions, operational procedures, and cleaning standards consistently
Professional appearance and positive attitude required
Ability to maintain confidentiality and professionalism regarding guest information and belongings
High school diploma or equivalent preferred
Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Vacancy posted 5 days ago

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