Senior Service & Repair Planner

Johnson & Johnson's Surgical Robotics Supply Chain organization is recruiting a Senior Service & Repair Planner, Robotics . The role is a full‑time position located in Santa Clara, CA with an expectation of being in the office 3+ days per week. The Senior Service & Repair Planner will be accountable for the overall end‑to‑end FRU and Spare Parts planning, alignment and systems in direct support of the business. Responsibilities include SKU/FRU‑level forecasting and trending, identifying supply/demand gaps and developing strategies to resolve them, maintaining Service Plant master data and working closely with cross‑functional partners to deliver high customer service levels. Key Responsibilities Develop and deploy servicing/repair planning and inventory management processes and tools to manage capital and reusable consumables on‑site, FSLs, Trunk, including Global. Partner with service & repair to ensure appropriate inventory and customer service targets. Generate forecasts by maintaining and updating the FRU Model as required. Maintain Material Master data for service‑related items. Process and manage Field Service Engineer (FSE) Field Replaceable Unit (FRU) requests and orders. Oversee Return Material Authorizations (RMAs) for FRUs. Participate in Global Cycle Counts to ensure accurate inventory records. Create and track Repair Orders from initiation to completion. Achieve service planning metrics including inventory ($), Slow Moving/Obsolete (SLOB), and customer uptime. Identify and initiate planning scenarios to drive/support decision‑making through the process. Overall Responsibilities Communicate business‑related issues or opportunities to next management level. Create and maintain in‑depth analytical tools to support issue resolution, decision‑making, and execution oversight. Identify and drive improvements of the FRU model. Ensure personal and company compliance with all federal, state, local and company regulations, policies and procedures. Perform other duties as assigned. Build strong collaborative relationships with key stakeholders including Service & Repair, Finance, Engineering and supply chain teams. Qualifications Education: Bachelor’s degree required, advanced degree preferred. Experience & Skills Required: Minimum of 4 years of experience in supply chain, service operations or repair planning. Proven experience with service replenishment planning, forecasting and inventory control. Experience managing spare parts and repair orders (preferably in a global or multi‑plant environment). Experience in medium to large capital Service & Repair Planning (especially new product launches) and Inventory planning (including field inventory, forward stocking locations and trunk stock). Ability to work effectively and execute solutions in a cross‑functional, team environment. Strong communication, interpersonal and presentation skills. Adaptability to meet rapidly changing priorities. Strong priority management capabilities. Proven analytical/quantitative skills with high proficiency in Microsoft Excel. Understanding of end‑to‑end supply chain interactions and interdependencies. Materials Requirement Planning (MRP) and/or Advanced Planning & Schedule (APS) experience. Strong ERP/MRP system proficiency (e.g., SAP, Oracle or equivalent). Preferred: Experience in healthcare or regulatory‑dependent sector. SAP experience especially S4/Hana. Microsoft Dynamics experience. Proven track record of challenging the status‑quo, visualizing potential opportunities and implementing actions to build value. Other Travel Requirements: Up to 15% domestic and international travel if located in Santa Clara, CA. Pay Range $91,000.00 - $147,200.00 Additional Description For Pay Transparency Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long‑term incentive program. Benefits Vacation – 120 hours per calendar year. Sick time – 40 hours per calendar year; Colorado residents 48 hours; Washington residents 56 hours. Holiday pay, including Floating Holidays – 13 days per calendar year. Work, Personal and Family Time – up to 40 hours per calendar year. Parental Leave – 480 hours within one year of birth/adoption/foster care of a child. Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year. Caregiver Leave – 80 hours in a 52‑week rolling period (10 days). Volunteer Leave – 32 hours per calendar year. Military Spouse Time‑Off – 80 hours per calendar year. Equal Opportunity Employer Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Accommodations Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (View email address on click.appcast.io) or contact AskGS to be directed to your accommodation resource. If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as obtain a parent’s consent for the background check. #J-18808-Ljbffr Johnson & Johnson MedTech