VP, Business Transformation & Operations (New York)

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionWhat You’ll Do 1) Establish and Lead the Transformation Office Set up and operationalize the Transformation Office as the central hub for evaluating, coordinating, and managing key transformation initiatives across the organization. Partner with cross-functional leaders to assess transformation opportunities, prioritize initiatives, and align resources for maximum impact. Develop and maintain frameworks, governance structures, and reporting mechanisms to drive accountability and ensure execution of transformation goals. 2) Lead Portfolio Tracking for Strategic Initiatives Stand up and run a light-but-rigorous PMO for the Top 10: objectives/OKRs, milestones, dependencies, RAID. Create an executive dashboard that provides an accurate, exception-based view of health, risks, and decisions. Institutionalize governance (cadence, templates, change control) that clarifies accountabilities while enabling speed. Drive cross-functional execution with Finance, GTM, R&D, and People leaders to unblock issues and land outcomes. 3) Manage Red Team Review Cycles Establish and operationalize the internal Red Team review process for critical projects, ensuring a rigorous, objective evaluation of strategic initiatives. Ensure selected projects are properly reviewed with clear objectives and evaluation criteria. Document next steps, decisions, and lessons learned from each review, and ensure systematic follow-up on all recommended actions. Drive continuous learning by sharing insights and best practices across teams, embedding a culture of accountability and improvement. 4) Run the Business Management System (BMS) operating rhythm Own the annual and quarterly executive BMS calendar and run-of-show for multi-day, standard meetings (e.g., M1/M2/M3). Drive agenda development with the CEO/ELT; lock agendas by deadlines and publish pre-reads. Standardize meeting materials (templates, executive narratives, KPIs) and enforce a single source of truth. Coordinate participants and presenters; manage day-of execution (facilitation, timekeeping, decision capture). Publish decisions, notes, and actions within 24–48 hours; maintain an enterprise action log and drive closure. 5) Executive communications, insights & tooling Craft CEO-quality narratives that synthesize signals into insights and decisions. Operationalize the one source of truth with BI/analytics partners so ELT reviews consistent metrics. Develop standard templates and frameworks and ensure consistent usage. Leverage Microsoft 365 and collaboration tools (Teams, SharePoint, PowerPoint/Excel/Power BI). What You’ll Bring 18+ years in business operations, chief-of-staff, consulting, strategy/ops, or enterprise PMO roles, including 8+ years supporting C-suite leaders. Program/portfolio management expertise across complex, cross-functional initiatives; fluent with OKRs, RAID, dashboards. Experience establishing or leading a Transformation Office and driving enterprise-wide change initiatives. Strong track record managing Red Team reviews, implementing process rigor, and ensuring follow-up on learnings. Outstanding attention to detail, time management, and meeting deadlines. Strong command of Microsoft 365 (PowerPoint, Excel, Power BI), SharePoint/Teams, and collaboration workflows. Nice-to-have: PMP/PgMP, Prosci/Change Management, OKR certification. How We’ll Measure Success (first 180 days) Transformation Office launched and managing prioritized initiatives with clear governance and reporting. Red Team reviews executed with documented lessons and action follow-up for all critical projects. Top 10 portfolio: live dashboard with current status, risks, and decisions required; all initiatives onboarded. Stakeholder satisfaction: positive CEO/ELT feedback on meeting flow, materials quality, and decision velocity. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. JOB REQ COMPENSATION RANGE $236,000 - $394,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.SummaryLocation: United States - New York - New York City; United States - Texas - Austin; United States - New York Metro Area - Remote; United States - New Jersey Metro Area - Remote; United States - New York - Remote; United States - New Jersey - Remote; United States - Massachusetts - RemoteType: Full time