Outreach & Enrollment Coordinator (Bilingual)

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title –  Outreach & Enrollment Coordinator  

Department -  Admin

Reports to – Outreach & Enrollment Manager 

Benefits - 

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position:  The Outreach and Enrollment Coordinator - Medicaid Ambassador acts under the direction, guidance and supervision of the Outreach and Enrollment  Manager. This position is responsible for promoting awareness and access to healthcare through NC Medicaid and low or no cost programs available to the  uninsured in NC. The role of the worker is to conduct outreach to individuals and families to inform and enroll them into public insurance programs, NC  Medicaid, and provide referrals to health and other supportive services. Additionally, outreach activities, case management, and health education are core expectations of this position. This position requires working as a team and requires flexible hours, evenings and weekends.

• Work Location: Burlington CHC - 1214 Vaughn Road, Burlington, NC 27217
• Schedule:  Monday: 8:00am to 5:00pm, Tuesday: 8:00am to 5:00pm, Wednesday: 8:00am to 5:00 pm, Thursday: 8:00am - 5:00pm, Friday: 8:00am to 5:00pm, Saturday: As Needed
• Travel:  As needed

*Hours are subject to change depending on Outreach and Enrollment events at different times of the year. Preferrable for candidate to work a late night one day a week; 8:00am-8:00pm. There is possible Saturday work, in the season, but flexing hours during the week is current workflow.*

Duties/ Responsibilities – 

• Serve as the point of contact for individuals and/or families contacted during off-site outreach activities regarding public health insurance enrollment. 
• Routinely visit with individuals and their families to learn details about their health and provide information on available services
• Provide comprehensive and culturally sensitive information about public health insurance programs. 
• Assist eligible individuals and families in identifying documents needed to complete their applications and answer questions pertaining to the application process. 
• Refer individuals and families to Certified Application Assistants for application assistance based on eligibility requirements.
• Ensure the confidentiality of all applications, records and information received in written, oral, graphic, or other tangible form.
• Conduct follow-up with individuals and families on the progress of their enrollment. 
• Coordinate outreach enrollment efforts by working collaboratively with community partner organizations, local churches, labor groups and other communities entities.
• Participate in outreach, community events and other duties.
• Document and maintain records of encounters with individuals and/or families.
• Demonstrates the ability to work with diverse patient populations served and a commitment to advocacy for access to health care.

Qualifications – Bilingual Required

Education: Minimum requirement is high school diploma, preferred associate’s degree in public health or equivalent experience, and/or equivalent training and/or experience; 

Experience: Two years of experience within community service, health or social service sector; NC Medicaid Ambassador and/or Navigator program experience;  EMR EPIC experience, strongly preferred;

Current/valid License: NC Driver’s License;

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment. 

Pay Range: $20.48/Hourly - $27.52/Hourly ( commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.