Fulfillment Manager

Role Overview The Fulfillment Manager, reporting to the Director of Development, is instrumental in managing logistics for over 100 annual events and handling product sales at these events. This role encompasses coordinating with event organizers and shipping vendors, managing inventory, training and overseeing volunteers, and running the online retail store. The fulfillment manager will oversee one direct report and both on-site and event volunteers. Responsibilities Collaborate with internal and external event organizers to ensure all merchandise and resource table needs are met for over 100 events annually. Manage event planning calls, coordinate shipping information, establish points of contact, and evaluate events’ merchandise needs based on attendance. Oversee order processing for post‑event sales. Recruit, schedule, and train volunteers for staffing resource tables nationwide. Coordinate 6 volunteers per speech using Salesforce to send mass emails. Assist volunteers with pre‑event and during‑event issues, including on‑call support for weekend events. Maintain up‑to‑date Salesforce records related to fulfillment and volunteer management. Partner with shipping vendors to guarantee timely and accurate delivery of merchandise and resources. Oversee the fulfillment process for products and promise cards, ensuring timely delivery based on order volumes. Generate profit/loss reports and implement sales strategy for events, factoring in costs and other relevant metrics. Conduct cost analysis of suppliers, clients, and third parties to support event and product needs. Monitor inventory levels and forecast needs, placing orders with vendors as necessary. Develop and execute new product lines and marketing strategies. Manage customer communications across multiple channels to ensure satisfaction. Oversee the operation of the online retail store, ensuring its success. Qualifications 5+ years of logistics and inventory management, including analysis of shipping costs. Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, Marketing, or related field preferred, or equivalent professional experience. Proficiency in managing events and vendors. Ability to work flexible hours, including on‑call availability for event emergencies. Capacity to lift 35–60 pounds. Exceptional organizational skills and the ability to handle multiple projects simultaneously. Detail‑oriented, resourceful, and able to work in a fast‑paced environment. Strong communication skills and ability to engage with diverse audiences. Knowledge of Salesforce, inventory software, or other CRM systems. Computer skills: professional use of the Google environment, spreadsheets and analysis (Google Sheets, Excel). Passion for the mission: alignment with the mission and values of Because I Said I Would, demonstrating a genuine commitment to making a difference. Benefits Generous PTO policy: personal, medical, volunteer PTO and paid holidays. Employer‑provided technology. Employer‑provided life insurance, STD/LTD. 403(b) retirement plan with company match. Staff retreats with professional development, training, fun activities at a 92‑acre lodge retreat. Access to advanced technology such as Kanbanchi, ChatGPT, Salesforce, and more. Opportunity to make a serious impact on humanity through programs and the company mission/vision. Because I said I would is an equal‑opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable law. Employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr