Operations Manager

Operations Manager

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As an Operations Manager, you will support payment facilitator and marketplace registration activity on behalf of clients by coordinating submissions, reviews, renewals, and issue resolution across internal and external stakeholders. You will work closely with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to help maintain accurate registrations, meet service levels, and support ongoing operational compliance.

What you'll do:

• Manage payment facilitator and marketplace registration activities for clients, including reviewing requests, researching requirements, and coordinating submissions, follow-up actions, and escalations
• Partner with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to gather required information and documentation needed to complete registrations and annual reviews
• Complete annual reviews for registered and approved payment facilitators and support yearly audits across sponsor banks
• Monitor registration status, non-compliance activities, and reporting requirements, and provide updates to internal teams and external partners as needed
• Research incoming inquiries and respond within defined service level agreement (SLA) timeframes
• Participate in weekly, monthly, and ad hoc meetings and client calls related to potential registrations, new registrations, monitoring activity, and escalated issues
• Review card brand rules and internal procedures, identify gaps, and update process documentation and reference materials to improve accuracy and consistency
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in payments, merchant acquiring, compliance operations, risk operations, or registration operations supporting client-facing processes
• 6+ years of experience working with card brand rules, sponsor bank requirements, acquiring bank processes, or payment facilitator registration activities
• 6+ years of experience researching operational issues, managing escalations, and coordinating with internal and external stakeholders to meet defined service level agreement (SLA) requirements
• Experience preparing reporting, maintaining procedures, and supporting audits, annual reviews, or compliance monitoring activities
• Ability to build effective working relationships across sales, compliance, banking partners, clients, and external organizations
• Bachelor's degree or higher in business, finance, operations, compliance, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience supporting payment facilitator (PFAC) or marketplace registration programs
• Experience working directly with card brands, acquiring banks, or sponsor banks
• Experience in merchant services, payments operations, or financial services compliance
• Experience using case management, workflow, or reporting tools to track registration and review activity

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range: $75,000.00-$108,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.