Scheduling Specialist Field Dispatcher

About Culligan Quench

Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan

Theres nothing more fundamental to life on Earth than water. At Culligan we believe transforming water can transform the world. Thats why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work at home and on the go. With expertise across service science and sustainability Culligan turns water you can live with into water you can love. For more information visit .

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do whats right

Consistently deliver exceptional results

Position Summary

Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations service breakdowns or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).

Youll serve as the bridge between our customers and our field teamsbalancing technician availability with customer needs optimizing routes and making real-time decisions to keep our service operations running smoothly.

This is an ideal role for someone with dispatch routing or logistics coordination experience who enjoys fast-paced problem-solving clear communication and keeping both customers and technicians supported and informed.

Responsibilities

• Coordinate technician dispatching and routing for installations service calls and repairs
• Communicate directly with customers to confirm appointment details and scheduling updates
• Collaborate daily with Sales Service and Supply Chain teams to ensure customer needs are met
• Proactively monitor service queues and field activity to meet or exceed SLAs
• Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
• Escalate service issues when needed and keep internal stakeholders informed
• Attend daily service huddles and actively support field team planning
• Accurately document all updates and communications in our service systems

Requirements

• Hybrid work model: Remote work 2 days a week In King of Prussia PA or Grapevine TX office 3 days a week (for external candidates)
• 2 years of routing dispatching or field service scheduling experience
• Experience coordinating technician installations or emergency service calls is highly preferred
• Strong communication skillsprofessional clear and customer-focused
• Comfortable navigating multiple systems and communication channels (email phone chat)
• Highly organized with strong attention to detail and a proactive mindset
• Ability to work cross-functionally in a fast-paced service-driven environment
• Proficiency in Microsoft Office (Outlook Excel Word)
• Experience with Salesforce strongly preferred

What We Offer

• Medical Dental Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Paid Time Away 10 paid company holidays
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

$45000 - $45000 a year

Quench offers competitive salary and benefits and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Applicants

Beware of fake job offers falsely claiming affiliation with our company.

We never request banking details or other personally identifiable information during interviews.

Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

Official emails are from our domain. Our approved emails will come from @.

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench please contact us immediately at emailprotected.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

Required Experience:

IC