Resident Care Coordinator - Senior Living

Location: Travel within Lewiston / Moscow, ID & Pullman, WA Work Schedule: Full-time This role is primarily in senior living settings and may include variable drive time during the day. The core schedule is 8am-5pm, with travel before 8am and after 5pm. Position Overview: Savoy Life is seeking a Resident Care Coordinator (RCC) to provide clinical and operations support to seniors in Lewiston / Moscow, ID & Pullman, WA. The RCC collaborates with an assigned RN and Savoy provider to deliver care in settings such as assisted living, independent living, memory care units, and individual homes. Key Responsibilities: Care Delivery Back Office Support Schedule patient visits in the EHR to optimize RN and APP time while coordinating with patient and caregiver needs Answer inbound calls, texts, and voicemails in a professional and timely manner Monitor and manage inbound and outbound faxes Enter data, scan files, and print records to support care and keep the EHR up‑to‑date Identify and manage health plan insurance for residents Care Coordination Support Assist the RN and APP by coordinating care to drive patient outcomes Collaborate with the local Savoy team and community resources to support care goals Manage telehealth visits with Savoy’s virtual provider via tablet Conduct resume RCC‑led resident visits Communicate and maintain positive relationships with patients, caregivers, families, primary care providers, specialists, pharmacies, and senior living staff Engage eligible residents, POAs, and families, educating them on Savoy’s offering and obtaining consent Qualifications: High School Diploma / GED (or higher) At least 2 years of experience in healthcare focusing on care coordination or administrative support Preferred: Medical Assistant, Patient Care Technician, or equivalent certification; otherwise 5+ years of healthcare experience Experience in geriatric care or senior living highly desirable Valid driver's license and willingness to drive to various senior settings Strong EMR documentation skills and general comfort with technology Self‑management skills to juggle resident visits and administrative tasks Positive, self‑driven attitude committed to improving senior living Ability to adapt to a dynamic startup environment Benefits: 100% employer‑paid comprehensive health care (medical, dental, vision) for employee and family Paid maternity and paternity leave for 14 weeks at normal pay Unlimited PTO (subject to management approval) Professional development and continued learning opportunities Optional 401(k), FSA, and equity incentives Hourly Rate: $20 – $25 Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self Self #J-18808-Ljbffr