Senior Manager, Delivery - Process Improvement

Role Description

Argano's Business Consulting practice partners with organizations to design, optimize, and transform how work gets done — end to end, across functions, and across the entire value chain. As a Senior Manager of Process Improvement, you will lead complex engagements that deliver measurable operational outcomes by redesigning the processes that connect strategy to execution.

This is a senior client-facing leadership role. You will own the delivery relationship with client business leaders and project sponsors, lead end-to-end process assessments and redesign initiatives, and serve as a subject matter authority across multiple functional domains — from customer order management through fulfillment, finance, procurement, HR, and operations. Your engagements will not be limited to a single function: you will be expected to see and design across the full value chain.

You will also play an active role in building Argano's practice capabilities — developing methodologies, tools, and the next generation of process improvement talent. Typical engagements span process maturity assessments, operating model redesign, integrated planning transformation, and enterprise process harmonization — across a range of industries and enterprise environments.

Qualifications

• Bachelor's degree preferred; business, operations, engineering, or finance disciplines are strong fits
• Advanced degree (MBA, MS in Operations, Industrial Engineering, or Supply Chain) is an advantage
• Relevant certifications such as APICS CPIM, CSCP, Lean Six Sigma (Green or Black Belt), or BPM Professional (CBPP) are valued

Requirements

• 10+ years of experience in process improvement, management consulting, or operational leadership roles — with demonstrated scope across multiple business functions
• Proven ability to lead end-to-end process assessments and redesign engagements — not limited to a single function or department
• Experience in a Manager-level or above role within an operational organization, or equivalent experience as a process improvement or management consultant
• Deep knowledge and demonstrated results in at least two functional process domains (e.g. O2C, P2P, S&OP/IBP, R2R, H2R, or supply chain execution)
• Experience facilitating cross-functional workshops with senior stakeholders across Sales, Operations, Finance, Procurement, and/or HR
• Demonstrated experience leading teams of four or more people in a consulting or operational environment
• Strong analytical capabilities — proficiency in data analysis, process modeling, statistical analysis, and BI tools (Excel, Alteryx, Python, SQL, Tableau, Power BI, or equivalent)
• Ability to communicate complex, cross-functional process topics clearly to executive, operational, and technical audiences

Benefits

• Up to 50% travel to client sites, depending on project phase and engagement requirements — typically higher during discovery, blueprint, and cross-functional design workshops

Company Description

Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth.

Argano is at the intersection of operations and technology for digital transformation.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.