Operations Manager

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Salary: $50,00 - $62,000 Other Forms of Compensation: Pay Grade: 10 Job Summary As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service. Essential Duties and Responsibilities Establishes and annually reviews standards and work procedures for all staff. Plans work and staffing schedules and areas of work to ensure adequate services are rendered. Assists in the hiring process; interview, hiring and training of new associates. Orients, develops, and supervises all supervisory/housekeeping staff. Conducts regular inspections and makes recommendations to the facility. Conducts monthly reporting of goals, accomplishments, and future plans. Provides staff education and continuous training. Communicates with staff, administration, and other departments. Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program). Qualifications 4 years of support services, military, housekeeping, and/or facilities maintenance experience. At least 1 year of supervisory experience in support service related field with high customer/client contact. Ability to communicate effectively in written format and oral presentations. Ability to multi-task and establish priorities. Ability to maintain organization in a changing and stressful environment. Exhibit initiative, responsibility, flexibility, and leadership. Possess a thorough knowledge of contract administration and office procedures. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Bachelor’s degree is preferred. Certain positions may require Florida Level 2 background screening. Details: Equal Opportunity Employment Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Touchpoint maintains a drugfree workplace. #J-18808-Ljbffr Compass Group, North America