Associate Director, Patient Recruitment and Engagement Lead

Work Schedule Standard (Mon-Fri)

Environmental Conditions

Job Description

Associate Director, Patient Recruitment and Engagement

The PPD™ clinical research business of Thermo Fisher Scientific is transforming the clinical trial experience. Our patient first digital solutions integrate cutting-edge technology, digital partnerships and data-driven strategies to accelerate recruitment while making research more accessible, inclusive and efficient for patients.

Our patient first digital solutions (PFDS) address recruitment challenges with a strategic approach to patient recruitment and engagement, built on patient-first insights. With data and AI at our core, we are revolutionizing direct to patient outreach methods that engage patients where they are and crafting educational and awareness campaigns that break through and resonate. All designed to streamline the patient experience every step of the way and empower sites with real-time insights to deliver accelerated enrollment, de-risk timelines and minimize site burden.

About the Role:

We have a new opening for an Associate Director, Patient Recruitment and Engagement (known as a Sr Manager Patient Recruitment internally, band 8) to join our global team. As a working manager, you will oversee a portfolio of studies and line manage Lead and Senior Lead staff who are dedicated to recruitment on global clinical studies, owning the entire process and overseeing implementation and effectiveness of the global recruitment strategy.

This is a home-based position for candidates in the US (east coast preference) with global recruitment strategy and trial management experience. The successful candidate will have functional Lead experience on patient recruitment trials, as well as people management skills gained through leading teams.

Management :

• Provides oversight, coaching and mentoring of less experienced project team members to support their professional development (around project delivery, planning, project review, risk management and problem solving to ensure global alignment of work practices).
• Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
• Support Patient Recruitment at internal, client and bid defense meetings, to provide operational expertise on PR solutions and strategy execution.
• Bridge the activities of the strategy and the operational teams to support strategy retention and optimize the strategy execution plan.

Functional Lead:

• May have studies where acting as a Functional Lead for global recruitment and retention strategies.

• Work with local teams to understand patient pathways on a country level and that region-appropriate methods are used and requirements met.

• Works to identify potential risks, develop contingency plans and escalate issues as appropriate.

• Acts as Subject Matter Authority for patient recruitment and retention topics in all client communications.

• Tracks metrics and builds progress reports on enrollment targets.

• Provide leadership role in resourcing process, continuing to evaluate workload, improve efficiencies where possible

• Consult on proposals/RFI’s with commercial team and attend bid defenses as needed

• Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Strategy :

• Oversee global study recruitment and retention plans, implement patient recruitment and retention strategies globally.
• Identify potential barriers to recruitment and retention and develop risk mitigation plans.
• Work closely with the Central Recruitment campaign team to identify strategic solutions for specific patient populations.

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous patient recruitment management experience, including creation and management of global trial strategies, that provides the knowledge, skills, and abilities to perform the job (comparable to 10 years)
• 5+ years leading teams or managing staff
• In some cases, an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities :

• Plan, prioritize, and allocate resources to meet business objectives.

• Monitor team productivity, quality, and performance metrics.

• Demonstrated experience leading, coaching, and developing teams.

• Strong interpersonal, communication, and conflict resolution skills.

• Foster a positive, inclusive, and high-performing team culture.

• Proven ability to manage competing priorities in a fast-paced environment.

• Excellent client-facing and interpersonal skills, with the ability to establish and maintain positive relationships.

• Strong organizational and multitasking abilities, with capacity to handle multiple projects simultaneously and meet deadlines.

• Analytical approach, with the ability to collect, analyze, and interpret data to drive informed decision-making.

• Knowledge of healthcare regulations, patient privacy laws, and ethical considerations in patient recruitment.

• Proficiency in project management tools and software.

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require as-needed travel (0-20%).

Location: Home-based US position. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes drug screening.

The annual salary range estimated for this position in North Carolina is $120,000- $160,000 USD. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.