Clerk Typist - Telephone Reporting

Job Description

Job Description

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POSITION SUMMARY

This position performs clerical support duties for the Telephone Reporting Division of the St. Louis Metropolitan Police Department. Examples of work include processing, maintaining, and filing police records and reports; data entry, providing customer service that requires performing R.E.J.I.S (Regional Justice Information System) and M.U.L.E.S. (Missouri Uniform Law Enforcement System) searches.

 

 

FUNCTIONS OF THE JOB

 

Essential Functions

 

● Performs duties involving the following areas: enters information received from citizens into the I-Leads report writing system; teleprocessing information entered to Regional Justice Information System; responds to out-of-state messages for Law Enforcement Agencies; enters boot and tow information in ETIMS.

● Records crime information from City Police Officers: relative to stolen vehicles and firearms; enters or cancels reports on missing persons; enters misdemeanor and felony wanteds; enters all fatality reports; enters all towed car information from police and third party towing, including repossessions in the REJIS database files.

● Enters police information to Regional database files, updating statewide MULES database system for crimes involving state statutes and NCIC crime database with information for federal level criminal information.

● Receives written, or taped materials used to create police reports. Types report into I-Leads report writing system.

● Prepares reports for the districts and some of the divisions.

● Responds to out of state messages: responds within ten minutes to calls from out of state officers regarding information concerning wanted subjects, stolen vehicles, stolen guns and other stolen property.

● Sends in‐house messages for districts and divisions over the computer terminal.

● Deals with citizen information by returning calls to non-emergency calls from communications; responds by calling victim and creates report from notes taken and/or refers the victim to the proper police agency when necessary.

● Prepare and send Owner Notification Forms for all recovered vehicles.

● Enters Boot and Tow information into ETIMS

● Suspends parking tickets in ETIMS.

 

QUALIFICATION REQUIREMENTS

● This position requires regular punctual attendance in a 24-hour facility that work 3 different watches (7 am to 3 pm, 3 pm to 11 pm and 11pm to 7 am).

● Positions require shift, weekend and holiday assignments and some mandatory overtime assignments.

● Must meet the minimum screening requirements for certification to access the REJIS and MULES Criminal Justice Information Systems within 60 days of appointment. Applicants must maintain said certifications while employed by the City of St. Louis.

 

Knowledge:

 

• A high school diploma or General Educational Development (G.E.D.) certificate.

 

 

Skills and Abilities:

 

● Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

● Ability to deal with problems involving several concrete variables in standard situations.

● Ability to develop the customer service skills necessary to build rapport with the general public by: giving full attention to what others are saying, taking time to understand the points being made and asking questions as appropriate; communicating information and ideas in a polite, effective, non-threatening manner; actively looking for ways to help and assist people; speaking clearly so others can understand; observing, receiving, and otherwise obtaining information from all relevant sources.

● Ability to read basic rules and instructions in the use of word processing systems and/or computer equipment.

● Ability to enter incident reports with correct spelling, grammar and context.

● Ability to deal effectively with the public in crime reporting.

● Ability to type 40 words per minute.

● Data Utilization: Requires the ability to process, calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent action in relation to these computational operations.

● Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to others, such as coworkers and the public, on how to apply policies, procedures and standards to specific situations.

● Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a telephone, typewriter, personal computer, computer terminal, calculator, copier, fax and scanner and/or materials used in performing essential functions.

● Verbal Aptitude: Requires the ability to utilize a variety of advisory data and information such as ordinances, codes, requisitions, receipts, invoices, billing statements, transaction forms, worksheets, waivers, forms, vouchers, and purchase orders.

● Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; calculate decimals and percentages.

● Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral or diagram form. Involves semi-routine standardized work, with some latitude for independent judgment regarding choices of action.

● Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable or verifiable criteria.

● Environmental Factors: Work is normally performed in an office environment under generally safe and comfortable conditions where exposure to irate individuals poses a very limited risk of injury.

● Physical Requirements: Requires the ability to exert light physical effort, typically involving some combination of lifting and carrying objects of light weight, five (5) to ten (10) pounds, such as file boxes, mail crates and packages. Requires the ability to stoop, kneel and bend in order to perform filing duties. Tasks may involve extended periods of time at a keyboard or workstation.

● Sensory Requirements: Requires the ability to recognize individual characteristics of sounds such as that associated with answering the telephone.

 

Working Environment:

 

● Normal office environment with attending outside functions when required.

 

Machines, Tools, Equipment and Work Aids:

 

● Personal Computer

● Telephone

● Cell Phone

● Copier/Fax Machine

● Vehicle

 

 

PHYSICAL/VISUAL ACTIVITIES OR DEMANDS

 

While performing the duties of this job, the employee is regularly required to sit, reach, grasp, talk, and hear.

This position requires clarity of vision at 20 inches or less and the ability to bring objects into sharp focus, while reading from a computer screen.

The job has light physical demand (primarily sedentary) requiring the employee to exert negligible force frequently to lift, carry, push, pull or otherwise move objects in the normal course of routine office activities.

The St. Louis Metropolitan is an Equal Opportunity Employer.

The job description does not necessarily contain all of the actual or essential duties of this position. All job offers are contingent upon passing a medical evaluation/drug screen and criminal background check.

 

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

"Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.

\nCompany Description

Welcome to the St. Louis Metropolitan Police Department, the home to some of the nation’s finest police officers and civilian employees. Established in 1808, our Department has a rich history and many traditions. We strive to provide the city of St. Louis with the highest level of police service.

Our department is dedicated to diversity and inclusion and we are committed to community policing. Our workforce is made up of over 400 civilian employees and 1,100 sworn officers. Our police officers interact daily with citizens and they have the opportunity to make a positive difference in the lives of St. Louisans. We believe policing is one of the most rewarding and noble professions.

Company Description

Welcome to the St. Louis Metropolitan Police Department, the home to some of the nation’s finest police officers and civilian employees. Established in 1808, our Department has a rich history and many traditions. We strive to provide the city of St. Louis with the highest level of police service.\r\n\r\nOur department is dedicated to diversity and inclusion and we are committed to community policing. Our workforce is made up of over 400 civilian employees and 1,100 sworn officers. Our police officers interact daily with citizens and they have the opportunity to make a positive difference in the lives of St. Louisans. We believe policing is one of the most rewarding and noble professions.