RESIDENTIAL COORDINATOR

Job Description

Job Description

Residential Coordinator (IDD Services)

About the Role

Are you an organized, detail-oriented leader with a passion for supporting the IDD (Intellectual and Developmental Disabilities) community? As our Residential Coordinator , you will be the administrative backbone and quality champion for our Family Home Provider (FHP) sites. You will ensure our homes remain safe, compliant, and deeply supportive environments for our participants.

Reporting directly to the Program Manager, this is an exempt position where your oversight directly impacts the quality of life, health, and happiness of the individuals we serve.

Your Impact & Core Responsibilities

You will manage your assigned caseload by driving quality assurance, training staff, and maintaining excellent communication across three main pillars:

• Quality Assurance & Site Monitoring: Conduct monthly medication and documentation monitoring. Perform quarterly home assessments and verify emergency drill compliance to ensure our sites always exceed regulatory standards.
• Documentation & Data Integrity: Manage weekly billing reviews every Monday morning. Audit, correct, and submit critical records (including E-MARS, tracking logs, and incident reports via MWMA) to our Quality Assurance team by monthly deadlines.
• Team Leadership & Advocacy: Deliver orientation and ongoing training to Family Home Providers (FHPs) and Relief Workers. Actively participate in Person-Centered Plan of Care meetings, conduct risk investigations, and maintain open communication with guardians and case managers.

Note: This role participates in an on-call rotation for the Life Works Residential program, including providing after-hours assistance for medical needs.

What You Bring (Requirements)

We are looking for a reliable, highly structured supervisor who loves organization and advocates fiercely for participants.

• Experience: 2+ years of hands-on experience in the IDD field, plus at least 1 year of supervisory experience.
• Education: A High School Diploma or GED is required.
• Age: Must be 18 years of age with a high school diploma/GED, or be at least 21 years old.
• Skills: Strong communication skills to effectively collaborate with participants, families, and team members. Ability to confidently manage detailed electronic documentation, state databases, and timelines.
• Logistics: A valid driver’s license, reliable personal vehicle, active car insurance, and the physical ability to demonstrate and perform daily operational duties.

Why You’ll Love Working With Us

• Direct Community Impact: Your work ensures that individuals with disabilities live in safe, well-managed, and thriving homes.
• Collaborative Environment: Work hand-in-hand with a supportive Program Manager and a dedicated Quality Assurance assistant.
• Professional Development: Build valuable compliance, training, and crisis-management skills in healthcare administration.