Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Service Coordinator

Encore Fire Protection

Overview

Do you thrive in a fast-paced environment, love solving problems, and have a can-do attitude? Are you motivated by the challenge of being the best at what you do? If so, Encore Fire Protection might be the perfect place for you. We're redefining the fire protection industry with a customer-first approach, and we're looking for driven individuals to join our team.

Encore Fire Protection is a leading full-service fire protection company serving businesses and communities across the Northeast, with offices spanning from Maine to Maryland. Our mission is simple: save lives and protect property. We achieve this by providing top-tier fire suppression, sprinkler systems, and alarm solutionsdelivered with technical expertise, outstanding service, and clear, honest communication.

Where You Fit In:

As we continue to grow, we're excited to add a Service Coordinator to our Operations team in our Needham, MA office. In this role, you'll be at the center of our daily operationscoordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. Plus, it offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

What You'll Be Doing:

  • Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
  • Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
  • Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
  • Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
  • Apply strong customer service skills to handle client interactions and resolve issues effectively.

What You'll Need to Succeed:

  • College degree or 2+ years of experience in customer service, project coordination, or facility services preferred.
  • A willingness and ability to learn new technologywe use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills).
  • Strong interpersonal and persuasive abilities.
  • A customer-focused, professional approach to every interaction.
  • Familiarity with Massachusetts geography is a plus, but not required.

What We Offer:

At Encore, we believe in fostering a culture where our team members feel empowered, valued, and energized by the impact we make every day. Here's what you can expect:

  • Competitive salary based on experience, plus a performance-based bonus.
  • A results-driven mindsetwe work smarter, not harder.
  • A flexible, casual dress codejeans most days, suits when necessary. We also provide Encore gear for all new team members.
  • Daily snacks and coffee, weekly office lunches, and a culture that encourages idea-sharing and innovation.
  • Access to leading-edge web-based productivity tools.
  • Participation in a Fidelity 401(K) with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid $50,000 life insurance policy.

Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

Encore Fire Protection
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Coordinator in Needham, MA vacancy
  •  ...Resident Services CoordinatorA mission-driven property management organization is seeking a compassionate and experienced Resident Services Coordinator to lead the design and delivery of programs that support and enrich the lives of residents living in affordable housing... 
    Suggested
    Full time
    Seasonal work
    Work at office
    Local area

    Blue Castle Agency

    Natick, MA
    2 days ago
  • $45.5k - $54.4k

     ...the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for...  ...tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume,... 
    Suggested
    Work at office

    Dana-Farber Cancer Institute

    Chestnut Hill, MA
    5 days ago
  •  ...individuals to join our team. Encore Fire Protection is a leading full-service fire protection company serving businesses and communities...  ...In: As we continue to grow, we're excited to add a Service Coordinator to our Operations team in our Needham, MA office. In this role... 
    Suggested
    Casual work
    Work at office
    Flexible hours

    Encore Fire Protection

    Needham, MA
    3 days ago
  • $28 per hour

     ...professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client...  ...of excellence in property management! The Resident Services Coordinator (RSC) is responsible for assisting tenants to identify services... 
    Suggested
    Part time

    Kids For The Future

    Newton, MA
    3 days ago
  • $28 per hour

    Job TitleLocation 2281 Washington Street, Newton, MA, 02462, United StatesBase Pay $28.00 - $28.00 / HourEmployee Type Part TimeManage Others NoMinimum Experience 2 YearsContact InformationName Raymond KellyEmail ****@*****.***
    Suggested

    Barkan

    Newton Lower Falls, MA
    2 days ago
  • $25 per hour

    ## Coordinator of Unitarian Universalist LifeApplylocations: Wellesley Collegetime type: Part timeposted on: Posted 3 Days Agojob requisition...  ...sustains the Unitarian Universalist community through weekly services, religious education, pastoral care and counseling, and the... 
    Fixed term contract
    Interim role
    Casual work
    Work at office
    Weekend work
    Afternoon shift

    Wellesley College

    Wellesley, MA
    5 days ago
  • Riverside Community Care seeks a Mental Health Counselor / Food Services Coordinator to engage Clubhouse participants in meaningful work and coordinate food service activities. The role includes cooking, menu planning, budget tracking, and health code compliance in a flexible... 
    Full time
    Flexible hours

    Riverside Community Care

    Needham Heights, MA
    3 days ago
  • $30 - $35 per hour

     ...administrative support. The ideal candidate should possess strong organizational and communication skills, experience in customer service, and proficiency with software tools. The position offers a rate of $30 to $35 per hour for 21 to 25 hours a week, along with flexible... 
    Hourly pay
    Part time
    Work at office
    Flexible hours

    Massachusetts NAHRO

    Dedham, MA
    1 day ago
  • Chipotle - 176 Providence Highway - Responsibilities: Maintain a positive customer experience by ensuring safe and quality food is prepared and served; Develop and cross train all front of house Crew; assist with crew performance reviews; Monitor food safety and line operations...
    Work at office
    Shift work

    Chipotle

    Dedham, MA
    3 days ago
  •  ...the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed; Helping to resolve customer incidents and working to ensure positive customer experiences; Developing future Service Leaders... 

    Chipotle

    Newton, MA
    3 days ago
  • $19.05 - $21.19 per hour

     ...continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and... 
    Work at office
    Local area
    Shift work

    Chipotle Mexican Grill

    Natick, MA
    9 hours ago
  • Chipotle - 219 North Main Street - Responsibilities: Make sure great tasting, high quality food is served; Help to resolve food quality issues; Support food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary...

    Chipotle

    Natick, MA
    3 days ago
  • Beth Israel Lahey Health, Inc. is seeking a Technical Assistant/Unit Coordinator for the Breast Care Center. The role involves greeting patients, checking them in, escorting them through the suite, and assisting with imaging workflow in a fast-paced setting. The position... 

    Beth Israel Lahey Health, Inc.

    Needham Heights, MA
    3 days ago
  • $21.37 per hour

    Riverside Community Care Love what you do! Mental Health Counselor / Food Services Coordinator We are looking for an energetic, passionate, confident, and skilled person that wants to work in an environment that makes a difference and is different every day. In this important... 
    Hourly pay
    Full time
    Flexible hours

    Riverside Community Care

    Needham Heights, MA
    3 days ago
  •  ...Resident Service CoordinatorPeabody Resident Services is seeking a full-time Resident Service Coordinator to work as part of its Management team at an affordable housing development in Chelsea, MA to coordinate programs, assist residents with obtaining services, and work... 
    Full time
    Local area

    Peabody Companies

    Chelsea, MA
    2 days ago
  •  ...Resident Service CoordinatorThe Resident Service Coordinator is responsible for assessing resident needs; developing, coordinating, and implementing programs and services; and connecting residents to community resources that support housing stability and overall well-being... 
    Local area

    Cruz Management Company Inc

    Boston, MA
    2 days ago
  •  ...Service Coordinator Are you someone who thrives in a fast-paced environment where organization, communication, and problem-solving come together? Do you enjoy being the person who keeps everything running smoothly? At Cannistraro, our Service Coordinators are the hub of... 
    For contractors
    Work at office

    J.C. Cannistraro, LLC

    Waltham, MA
    2 days ago
  • $1,000 per month

     ...Resident Services CoordinatorMaloney Properties – Voted "Best Place to Work" by its employees for 11 years!Established in 1981, Maloney...  ...is seeking candidates for a full-time Resident Services Coordinator (RSC) role for our residential portfolio in Lowell, MA. The portfolio... 
    Full time
    Work experience placement
    Local area
    Remote work
    Monday to Friday
    Flexible hours
    Afternoon shift

    Maloney Properties

    Lowell, MA
    2 days ago
  • $26.44 - $40.87 per hour

     ...Service Coordinator Test & Inspection Division Location: Medford, MA Department: Operations Reports To: Service Manager Compensation: $26.44-$40.87 About Fire Equipment Inc. (FEI) Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England... 
    Hourly pay
    Work at office
    Local area

    Fire Equipment Inc

    Medford, MA
    1 hour ago
  •  ...options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.If you're ready to be a part of our team, we encourage you to apply.Job DescriptionCoordinates... 
    Full time
    For contractors
    Live in
    Work at office
    Local area

    Brookfield Properties

    Cambridge, MA
    3 days ago
  • $25k

     ...Employees in this position provide day-to-day customer service, administrative support, and project management as well as marketing and event coordination support to a portfolio of SBIs membership organizations. This position reports directly to an Association Executive... 
    Work at office

    SBI Association Management

    Cambridge, MA
    9 hours ago
  • $65k - $70k

     ...Resident Services CoordinatorCharlestown, MA (Bunker Hill at Stellata)Resident ServicesFull TimeMaloney Properties – Voted "Best Place...  ...Employer.Your ResponsibilitiesThe Resident Services Coordinator will join a team responsible for a community of mixed-income family... 
    Local area
    Monday to Friday
    Afternoon shift

    Maloney Properties

    Boston, MA
    1 day ago
  • $17.93 - $21.43 per hour

     ...to the public and customers to ensure efficient and courteous service functions at the Information Desks. Department: Guest Support...  ...desks and periodically rotates desk assignment. Coordination: Contacts psychiatric nursing or social work staff for all... 
    Full time
    Contract work
    Fixed term contract
    Work experience placement
    Work at office
    Immediate start
    Monday to Friday
    Flexible hours
    Night shift
    Afternoon shift

    Aya Healthcare

    Boston, MA
    2 days ago
  •  ...support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from the client...  ...is ability to navigate on client campus The Guest Services Coordinator will assist the Guest Services Team with program check-ins and... 
    Work at office
    Shift work

    VIVA

    Boston, MA
    20 hours ago
  •  ...SageLife Resident Services CoordinatorImagine a career that lets you enliven a senior's life every day — just by walking into a room...  ...' satisfaction, we care.Position SummaryThe Resident Services Coordinator (RSC) oversees the delivery of care to residents and ensures that... 
    Local area
    Shift work

    SageLife

    Hudson, MA
    2 days ago
  •  ...Remote Travel Services CoordinatorBoston, Massachusetts, United States Customer RepresentativeAbout the RoleAs a Remote Travel Services Coordinator, you'll play a key role in guiding travelers through every step of their journey—from the excitement of planning to their... 
    Remote work
    Flexible hours

    Getaway Travel Agency

    Boston, MA
    5 days ago
  •  ...years. Members of theadoptionconstellation (adoptees, birthparents, adoptive parents, biological family members)canrequest certain services from the agencyregardingtherecordsassociated with their adoption cases. Post-Adoption Services oversees adoption records... 
    Work experience placement
    Casual work
    Work at office
    Remote work
    Flexible hours

    Catholic Charities Boston

    Boston, MA
    9 hours ago
  •  ...Job Posting Title Job Description POSITION SUMMARY: The Resident Service Coordinator (RSC) is a member of the Special Programs Team. As prioritized by Property Management staff, Resident Service Coordinators work with tenants in designated BHA properties to resolve... 
    Work at office
    Shift work

    Central Boston Elder Services, Inc.

    Roxbury, MA
    3 days ago
  •  ...waste, preparation, presentation, and food safety requirements for hot and cold prepared food and beverage items. Oversee the food service area's cleanliness, sanitation (maintaining proper standards adhering to standard food safety protocols) and maintenance of... 
    Full time
    Part time
    Live in
    Night shift
    Weekend work

    Cumberland Farms

    Natick, MA
    3 days ago
  • $17.93 - $21.43 per hour

     ...Guest Support ServicesUnder direct supervision of the Telecommunications/Operator Services Manager, operates the hospitals telephone paging, alert and contingency recall systems. Provides patient, services and staff related information to the general public, patients,... 
    16 hours
    Contract work
    Part time
    Fixed term contract
    Flexible hours
    Weekend work

    Aya Healthcare

    Boston, MA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Coordinator. Be the first to apply!