CX Insights & Strategy Analyst (NPS & AI)
John Hancock
John Hancock in Boston is seeking a CX Insights Analyst to translate feedback into action, using NPS, OSAT, and journey analytics to forecast performance and influence priorities. The role partners with senior leaders to drive customer experience improvements, define measurement frameworks, and track progress across initiatives, with AI-enabled analytics supporting faster insights and business impact. #J-18808-Ljbffr John Hancock
Vacancy posted 7 hours ago
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