Supervisory Teller- Co-op City

Bronx, NY (Co-op City) Range: $21.00/hr - $27.75/hr The Supervisory Teller, under limited supervision, is responsible for performing the duties of a Teller, as well as overseeing the work of the Teller Line, ensuring the operational effectiveness of the unit and the deliverance of exceptional customer service at each point of contact. The incumbent delegates and monitors work assignments, trains new hires, provides guidance and coaching to staff and assists in the daily workflow. The Supervisory Teller resolves customer service issues, offers advice to clients regarding Apple Bank products and services, and refers them to the appropriate branch colleague to provide suitable financial solutions. ESSENTIAL DUTIES & RESPONSIBILITIES Supervise the day-to-day operations of the Teller line by delegating and monitoring work assignments; provide necessary resources that allow Tellers to develop the knowledge and skills necessary to be successful in their positions. Provide technical guidance to staff regarding customer service, operating, and regulatory procedures. Cross train Teller staff to assist in additional tasks. Ensure that exceptional customer service is being delivered at all times by coaching and motivating Tellers to identify opportunities that enhance client relationships. Process transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures; interact with customers in a courteous and professional manner. Identify and resolve customer service issues and troubleshoot complex problems, engaging branch management when necessary. Utilize advanced knowledge of Apple Bank products and services to effectively assist customer. Identify sales opportunities, promote Bank products/services by directing customers to the appropriate colleague within the branch, meeting assigned referral goals. Ensure compliance with operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well-being of client; safeguard assigned cash and negotiable instruments. Maintain responsibility for cash drawer and follow proper balancing procedures; assist with daily proof. Act as a key security agent within branch and must be knowledgeable of Bank's hold-up procedures. Assist with the daily ATM proof. Conduct monthly audits of the cash available to Tellers and maintain branch logs. Assist with the opening and closing of the bank vault. Schedule Teller breaks and assist in preparing work schedules. SKILLS, EDUCATION, & EXPERIENCE High school diploma or GED required. 2+ years of experience required in Teller position; previous supervisory experience helpful. Excellent interpersonal and communication skills (verbal + written) with ability to clearly communicate and explain policies, procedures and banking floor products/services to Tellers and customers. Ability to train, motivate, counsel, and develop staff, as well as assist Tellers and provide transaction approvals when necessary. Display a thorough knowledge of all banking floor products/services. Display courteous and friendly behavior. Basic math skills and computer skills required. Detail oriented and ability to multitask effectively. Display sound judgment and discretion when utilizing confidential information. Must be able to work weekends/extended hours and at neighboring branch locations when necessary. Mandatory training may require occasional travel. Ability to stand for extended periods of time. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success. Apple Bank's employment policy is to provide equal opportunity to all persons. The Bank prides itself in having a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at View email address on click.appcast.io. Know Your Rights: The Pay Transparency Notice: