Salesforce Technical Business Analyst

Job Title: Salesforce Technical Business Analyst

Location : Remote

Duration : 07 months contract on W2

Job Description

We are seeking an experienced Salesforce Technical Business Analyst with 5+ years of experience supporting Salesforce implementations and enterprise application delivery. The ideal candidate will have strong exper ience gathering and translating business and technical requirements across Salesforce applications, backend web services, APIs, microservices, and data integrations .

The candidate should have hands-on experience working in SAFe/Agile/Scrum environments , managing enterprise application backlogs, developing roadmaps, driving UAT, and partnering with business and technical stakeholders throughout the delivery lifecycle.

Healthcare payer experience is highly preferred, particularly within Claims, Operations, Medicaid, Medicare, or Commercial healthcare environments.

Key Responsibilities

• Gather, analyze, document, and translate complex business requirements into Epics, Features, User Stories, acceptance criteria, and functional requirements .
• Serve as the technical/business liaison between business stakeholders, Salesforce teams, integration teams, developers, architects, QA, and product leadership.
• Gather requirements for Salesforce applications as well as backend web services, APIs, microservices, and integration layers .
• Define and document data mappings between source systems, web services, APIs, and Salesforce.
• Analyze data transformation rules, integration requirements, business rules, and system dependencies.
• Create and maintain product/application roadmaps, backlogs, priorities, and delivery plans .
• Work within SAFe, Agile, and Scrum product delivery methodologies.
• Partner with Product Owners and stakeholders to prioritize enterprise application features and manage backlogs.
• Facilitate requirements workshops, discovery sessions, stakeholder meetings, process walkthroughs, and solution discussions.
• Develop detailed user stories, process flows, business rules, acceptance criteria, and functional specifications .
• Support integration requirements involving REST/SOAP APIs, microservices, web services, and enterprise applications .
• Collaborate with technical teams to ensure requirements are accurately translated into scalable Salesforce and integration solutions.
• Drive User Acceptance Testing (UAT) activities, including test planning, business validation, defect triage, and stakeholder sign-off.
• Demonstrate Salesforce functionality to business stakeholders and end users.
• Develop and deliver training and application walkthroughs for end users.

Required Technical Skills

• 5+ years of experience as a Salesforce Technical Business Analyst
• Strong experience with Salesforce Health Cloud
• Experience gathering requirements for Salesforce applications
• Experience gathering requirements for backend web services, APIs, and microservices
• Strong understanding of API-based integrations
• Experience with data mapping, data transformation, and integration requirements
• Understanding of source-system-to-web-service and web-service-to-Salesforce data flows
• Experience working with enterprise application integrations and modern architecture patterns
• Knowledge of workflow management, business rules, routing, orchestration, and automation solutions
• Experience creating and managing Epics, Features, User Stories, and Acceptance Criteria

With Regards,

Prem Chand Kolli | US IT Recruiter

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Conch Technologies, Inc |