Registration/Receptionist-Therapy (Team Lead)

: Description:

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today!

The Registration/Receptionist performs routine clerical duties associated with registering patients, gathering all necessary insurance and demographic information and obtains appropriate referrals or authorization for patient visits. This position works closely with the Physical Therapy department to ensure that customer service is first priority at check-in and that all daily tasks are completed in a timely and accurate manner. They must maintain current and up-to-date reference materials on insurance plans as provided.

Essential Duties and Responsibilities

• Greets and checks in visitors and/or vendors to the clinic according to established protocol and directs them to appropriate clinic locations. Ensures clinic is open on time according to the established checklist and adequately staffed for daily volume.
• Schedule appointments in accordance with therapist, physician and/or department requirements; coordinate with other departments as necessary.
• Receives and processes incoming calls for appointments; be able to handle multi-line telephone/extension numbers.
• Makes necessary calls to confirm, cancel, or reschedule appointments, as requested by therapists.
• Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times. Monitors the lobby to ensure that patients are being accommodated.
• Keeps patients apprised of estimated waiting times. Offers assistance if patients or visitors encounter difficulties.
• Maintains up-to-date reference materials on insurance plans as provided by the manager.
• Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.
• Ensures that charts for new patients are created according to the guidelines established.

Requirements:

• High School Diploma or equivalent is required.
• Minimum 1 year experience in customer-facing service position. Medical office reception experience a plus.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications. Ability to quickly learn multi-line phone system.
• Core competencies in customer service, interpersonal skills, communication, teamwork, attendance/punctuality and confidentiality.

Work Environment

• The work environment is the typical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls for up to 8 hours per day. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee will occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits:

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retirement savings and profit-sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases

**Benefit eligibility is dependent on employment status, and a waiting period may apply

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.

Applications will be accepted until the position is filled; to receive full consideration, please apply by September 7, 2025.