District Manager
Starbucks PR - San Juan
ThisjobcontributestoStarbuckssuccessbyleadingateamofstoremanagerswithinanassigneddistricttoachievebusiness results while creating and maintaining the Starbucks Experience for our customers and partners. Thedistrict manager is required to regularly and customarily exercise discretion in managing the overall operation of thestores within the assigned district. The majority of time is spent staffing, coaching, developing and managing theperformance of store managers, understanding local customer needs, ensuring district-wide customer satisfactionandproductquality,analyzingkeybusinessindicatorsandtrends,managingthedistrict'sfinancialperformance,andmanagingsafetyandsecuritywithinthedistrict.Theincumbentisresponsiblefor modelingandactingin accordancewithStarbucksguidingprinciples. SummaryofKeyResponsibilities Responsibilitiesandessentialjobfunctionsincludebutarenotlimitedtothefollowing: Leadership -Settinggoalsfortheworkgroup,developingorganizationalcapability,andmodelinghowweworktogether: Attractsandselectsmanagementtalentfor thedistrictandregionas awhole.Coachesanddevelopsstoremanagerteamtoattractandselecthighqualitytalentfortheirstores. Buildsstoremanagercapabilitytocoach,developandmanagetheperformanceoftheirdirectreports. Leadsateamofstoremanagerstodeliverlegendarycustomerandpartnerexperiences.Spendsmajorityoftimeinstores observing store environments and operational effectiveness, coaching and developing store managers toachievebusinessgoals. Managesthroughunusualeventstokeepdistrictoperatingto standard. Manageswithintegrity,honestyandknowledgethatpromotetheculture,valuesandmissionof Starbucks. Setsclearexpectations,delegatesandcommunicateskeyresponsibilitiesandpracticestostoremanagerstoensuresmoothflowofoperationswithinthedistrict. PlanningandExecution -Developingstrategicandoperationalplansfortheworkgroup,managingexecution,andmeasuringresults: Creates district implementation plans based on trend analysis and local market knowledge to ensure effectiveexecutionofregionalandcompanyinitiativesthatachievebothoperationalexcellenceandbusinessresults.Followsupconsistentlywithteamofstoremanagerstoensureaccountabilitytoplans. Monitorsandmanagesdistrict-widemanagementstaffinglevels.Ensuresstoremanagertalentacquisitionanddevelopmentinordertoachieveandmaintaindistrictoperationalrequirements. Utilizesexistingtoolstoidentifyandprioritizecommunicationsandfilterscommunicationstostoremanagerswithinthe district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store anddistrictlevel. BusinessRequirements -Providingfunctionalexpertiseandexecutingfunctionalresponsibilities: Accessesexternalresourcestosupportdistrict-wideoperationsandtoexecutedistrictandregionalinitiativessuchasPartnerResources,Marketing,Partner&AssetProtection,Finance,RealEstate,andStoreDevelopment. Buildsstoremanagercapabilitytoanalyzestorelevelbusinesstrendsandresults. Ensuresadherencetoapplicablewageandhourlawsfornonexemptpartnersandminors. Proactivelyidentifiesproblems,embracesproblemsaschallengestosolveandcoachesstoremanagerstodothesame. Responsibletoprovidefeedbackon a regularbasisto supportservicesfunctionstoensurethemostsuccessfulbusinesspartnership. Solicitscustomerfeedbackandproactivelyresearcheslocalmarketstounderstandcustomerandcommunityneeds. Utilizesmanagementinformationtoolsandanalyzesfinancialreportstoidentifyandaddresstrendsandissuesindistrictperformance. PartnerDevelopment&TeamBuilding -Providingpartnerswithcoaching,feedback,anddevelopmentalopportunitiesandbuildingeffectiveteams: Develops and maintainspositive relationships with partners in the district by understanding and addressingindividual motivation,culturalnuances,needsandconcerns.Challengesandmotivatespartnerstoachievebusinessresults. Ensuresstore managersadhereto legalandoperationalcompliancerequirements.Regularlychecksinto ensurehourlypartnershavebeentrainedbymanagementtoadheretolegalandoperationalcompliancerequirements. Manages district's store managers by regularly conducting performance assessments, providing feedback, andsettingchallenginggoals to improvepartnerperformance.Managesongoingpartnerperformanceusingperformancemanagementtoolstosupportorganizationalobjectives. Recognizesandreinforcesindividualandteamaccomplishmentsbyusingexistingorganizationalmethods. Utilizesanddemonstrateseffectivemanagementprinciplesandpracticestocreateandmaintaina successfulteamofstoremanagers,resultinginanenvironmentwherepartnersarevaluedandrespected. SummaryofExperience Progressivelyresponsibleretailexperience5 years Experienceanalyzingfinancialreports Experiencein acomplex,fast-pacedenvironment Experienceinamulti-unitenvironment BasicQualifications Basicqualificationsforthisroleare: {Determine Basic Qualifications when creating, reviewing and/or updating a role. Basic Qualifications are objective,non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examplesinclude minimum educational requirement or specific degrees, certifications, minimum number of years ofexperience in a similar role with similar scope or level of responsibility, experience with core technology tools orplatforms such as Microsoft Office, equivalent military experience, etc.A process guide for determining BasicQualificationsisavailableintheGuidesandResourcesFAQsfolderontheJobDescriptionSharePointsite. } RequiredKnowledge,SkillsandAbilities Abilitytomanagetheoveralloperationsofmultiplestoresindependently Knowledgeof retailorrestaurantindustryoperations Organizationandplanningskills Strongoperationalskillsinacustomer-serviceenvironment Supervisoryskills Abilitytocommunicateclearlyandconcisely,bothorallyandinwriting Abilitytobuildrelationships Abilitytohandleconfidentialandsensitiveinformation Workingknowledgeofbusinessprocessesandsystemdevelopment JobScope DirectReports 8-12 Education Collegedegreeinbusinessora closelyrelatedfieldmaysubstitutefora portionoftherequiredexperience HighschoolorGED SettingDirection Establishesandcommunicatesacompellingandinspiredvision,createscompetitivewinningstrategiesandplans,ensuresdepartmentstrategiesarealignedwithcompanystrategies LeadershipCourage Willingtotakeamanagedrisktodrivethebusinessforward CreatingtheEnvironment Developsapositive,respectful,productiveand professionalwork environment BuildingandMaintainingRelationships Establishespositiveconnectionswithotherssoastofacilitatetheattainmentofbusinessresults DevelopingfortheFuture Continuouslydevelopsthecompetenciesof bothselfandothers OrganizationalSavvy Understandsandeffectivelyleveragestheorganizationtoaccomplishbusinessandunitgoals AchievingMeasurableResults Consistentlyexceedsgoals,dedicatedto exceedingthe expectationof internalandexternalcustomers CoreCompetencies CustomerFocus Deliverslegendaryservicethatmeetsand exceedsallcustomers'expectations EthicsandIntegrity AdherestoStarbucksvalues,beliefsandprinciplesduringgoodandbadtimes Composure Remainscalm,maintainsperspectiveandrespondsinaprofessionalmannerwhenfacedwithtoughsituations PersonalLearning Takespersonalresponsibilityforthecontinuouslearningofnewknowledge,skillsandexperiences DealingwithAmbiguity Abletosuccessfullyfunctionduringtimesofuncertaintyandchangingpriorities Decision-Making Makestimelyandqualitydecisionsbasedon amixtureofanalysis,wisdom,experienceandjudgment InterpersonalSavvy Buildseffectiverelationshipswithallpeople;up,downandsideways,insideandoutsideofStarbucks #J-18808-Ljbffr Starbucks PR - San Juan
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