Credit Clerk II - Onsite (Full Time)

Credit Clerk II

The Credit Clerk II accurately and efficiently processes customer payments and requests for Replacement Parts, Inc., corporate office of Bumper to Bumper Auto Parts. They work closely with customers and store and warehouse locations to help reconcile accounts receivable and resolve any issues.

Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc. (PWI). We employ over 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Provide exceptional customer service over the phone and through email and standard mail.
• Review aging of accounts, DSO, bad debt, service charges and discount policy.
• Review past due accounts collections, collect money from past due accounts, collect service charges, and resolve customer problems.
• Handle resolution of deductions.
• Implement discount policy.
• Arrange resolutions for suspended checks.
• Resolve NSF checks.
• Assist cash application department with unapplied cash.
• Follow up with returned material authorizations.
• Accomplish detailed research and record-keeping.
• Apply understanding of basic accounting principles and data entry.
• All other job duties as required or assigned.

Our Benefits

All benefits are based on eligibility and subject to change.

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance.
• Communications - Exhibits good listening and comprehension.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration.
• Managing Customer Focus - Promotes customer focus.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations.
• Conflict Resolution - Uses negotiation skills to resolve conflicts.
• Consultative Selling - Builds rapport and establishes trust; presents solutions that meet customer objectives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalent, at least 1 year of relevant job experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge, knowledge of the Microsoft Office suite of products and 10 key typing experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace.

*This is a Safety Sensitive position as a result of dealing with confidential financial information.