Patient Service Representative II

Sutter Health Job OpportunityServes as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.Location: Primarily based in Oakland, CA, with travel and coverage required across all SEBMF locations as needed, including Berkeley, Albany, Castro Valley, Orinda, Richmond, Lafayette, Antioch, Brentwood, and Vallejo.Schedule: Varied, 8 hour shifts ranging from 7am - 5pm, weekends as needed (subject to change).Education:Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experienceTypical Experience:1 year of recent relevant experience.Skills and Knowledge:Basic knowledge of insurance policies and procedures, as well as patient billing.Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.Ensure the privacy of each patient's Protected Health Information (PHI).Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.Job Shift: VariedSchedule: Full TimeShift Hours: 8Days of the Week: VariableWeekend Requirements: As NeededBenefits: YesUnions: NoPosition Status: Non-ExemptWeekly Hours: 40Employee Status: RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $32.16 to $45.02 / hourThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program.