Deskside Support Technician- Indianapolis, IN

Deskside Support Technician

Location: Indianapolis IN

Schedule: Full-Time Monday-Friday 8:00 AM-5:00 PM

Travel: None Work Arrangement: 100% Onsite

Position Summary

We are seeking a hands-on Deskside Support Technician to provide end-user support for desktops laptops hardware software network and peripheral technologies. This role is responsible for troubleshooting technical issues provisioning user accounts managing IT assets supporting IMAC activities and delivering exceptional customer service in a fast-paced enterprise environment.

Key Responsibilities

• Provide Tier 1 Deskside support for hardware software operating systems and peripheral devices.
• Troubleshoot and resolve desktop laptop printer scanner network and telephony issues.
• Install configure deploy and re-image desktop and laptop systems.
• Provision user accounts system access and onboarding support for new employees.
• Support IMAC (Install Move Add and Change) requests for end-user devices.
• Install configure and troubleshoot Zebra Xerox and HP printers and handheld scanning devices.
• Receive track organize deploy relocate and retire IT assets.
• Manage and prioritize IT support tickets while meeting established SLA requirements.
• Escalate and coordinate unresolved issues with Tier 2 and Tier 3 support teams.
• Provide technical assistance for system upgrades deployments and technology rollouts.
• Support both on-site and remote users as needed.

Preferred Qualifications

• 2 years of Deskside Support Desktop Support Help Desk or End-User Support experience.
• Strong troubleshooting skills supporting Windows-based desktop and laptop environments.
• Experience with Active Directory user account administration and access provisioning.
• Familiarity with hardware deployment imaging asset management and ticketing systems.
• Experience supporting printers scanners networking and telephony systems.
• CompTIA A Certification preferred.
• Strong customer service communication and interpersonal skills.
• Ability to prioritize multiple requests and work independently.

Required Qualifications

• U.S. Citizenship or Permanent Residency required.
• Ability to work on-site in Indianapolis IN.
• Willingness to support occasional shift adjustments based on business needs.

Technical Skills:

Desktop Support Windows OS Active Directory Hardware Deployment Imaging & Re-Imaging IT Asset Management Help Desk Support Troubleshooting Printers Scanners Network Support LAN Telephony Ticket Management SLA Compliance IMAC Services End-User Support

Compensation & Benefits:

• Competitive salary
• Medical dental and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Founded in 1985 and headquartered in Cerritos CA Golden Star Technology (GST) is a leading provider of IT and AV solutions serving businesses enterprise organizations educational institutions and government agencies nationwide. Through strategic partnerships with industry-leading technology manufacturers GST delivers innovative solutions customized services and exceptional customer support.

For more information visit

Required Experience:

IC