Senior Manager, Customer Support Ops — Scale & Compliance
Bastion
Bastion is seeking a Senior Manager, Customer Support Operations to build and run the customer support function for enterprise partnerships in the US, with preference for NYC but remote work is allowed nationwide. You will triage real cases, refine knowledge bases, and decide between internal hires or BPO partners while owning the operation from day one. This hands-on role requires scaling support, shaping processes, and partnering with product and compliance to ensure accurate, compliant #J-18808-Ljbffr Bastion
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Manager, Customer Support Ops — Scale & Compliance in New York, NY vacancy
$170k - $225k
...growing a larger, more complex customer base. This role sits at the... ...organizational evolution as the segment scales Build analytics to track... ...produce strategy documents, ops briefs, or executive summaries... ...where all employees feel supported and empowered to do their best...SeniorFull timeWork at officeFlexible hoursNight shiftHearstLab
New York, NY27 days ago- ...have more control over supporting their family, personal... ...distributed team of security & compliance professionals that help our customers to perform risk... ...us meet our goals. As a Senior Manager, you will drive the growth... ...trust outcomes at scale.Act as the primary point...SeniorWork at officeLocal area
- ...our Client Strategy Senior Director, you’ll... ...barriers to success, and support lasting... ...across a portfolio of customers, aligning PMG’s capabilities... ..., piloting, and scaling emerging platforms... ...with Customer Ops, Finance, and... ...+ years of people management experience, with strong...SeniorLocal area
- ...for modern higher education. As a Senior Customer Success Manager, Strategic Accounts, you will take ownership... ..., product development, and customer support, to ensure seamless service delivery.... ...automation to hyper-personalize and scale higher ed student recruitment and...SeniorContract workWork at officeLocal areaImmediate startRemote workWork from home
GrabJobs
New York, NY9 hours ago $143k - $257k
...About the Opportunity The Compliance function at OKX is... ...will own OKX's Global Customer Complaints Program and... ...Compliance, Legal, Customer Support, Product, Operations,... ..., and provide senior leadership with clear... ...defensible responses, manage review and approval processes...SeniorLocal area$269.4k - $370.48k
...As a Senior Enterprise Account Executive,... ...business acumen, a customer-centric approach,... ...through robust account management. Coordinate... ...customer success, and support teams to guarantee... ...so, contact People Ops at ****@*****.***... ...Federal Contract Compliance Programs (OFCCP) website...SeniorContract workFor contractorsFor subcontractorWork at officeImmediate startLaunchDarkly
New York, NY2 days ago- ...We're looking for a Senior Manager, Customer Support Operations to build and run customer support for... ...support volume this role owns is tied to compliance-driven flows , which requires... ..., and it stays that way even as you scale. Volume and complexity are real from...SeniorFull timeImmediate startRemote work
Bastion
New York, NY11 days ago - Alan is seeking a Senior Care Ops to lead one vertical within Care Ops. You will partner with Product, Data, and Engineering across France, Belgium, Spain, and Canada to deliver a delightful service at scale. You will own the strategy, diagnose performance gaps, and define...Senior
$10k
...the outcome.The median Ramp customer saves 5% and grows revenue 16... ...shape how companies move and manage billions, Ramp is the place to... ...newly closed customers. As a Senior Scaled CSM, you’ll play a critical role... ...Product, Engineering, and Support when needed.Drive revenue by...SeniorFull timeWork at officeHome officeFlexible hours$112,000 - $181,000 per day
...AI-native employee management platform that runs... ..., multi-state compliance, benefits, and IT... ...ever surface to a customer. Backed by $25M from... ...This is the first Senior CX Manager role at... ...role: you design the support function from... ...and culture that scale with the company....Senior$160k - $180k
...York / AtlantaDivisions - Customer Success /Full-Time /... ...empowers its customers to manage risk and unleash... ...day to help them spot compliance, legal or reputational... ...looking for a Strategic Senior Customer Success Manager... ...facing role managing large-scale relationships with major...SeniorFull timeLocal area$90k - $100k
...Customer Success Manager New York, New York, United States For over 25 years,... ...their information and ensuring compliance with stringent regulations.... ...issues, coordinating with Support, Product, and Client... ...involvement in creating or scaling customer success playbooks...Temporary workWork experience placementWork at officeGlobal Relay
New York, NY3 days ago- ...Customer Success Manager (CSM) - National (Remote) Join the team that's transforming... ...credentialing, enforces compliance, and improves operating... ...complex providers, O.R. TRAX supports hundreds of hospitals with... ...deployment and enterprise-scale reliability. iBadge technology...Contract workFor contractorsRemote work
O.R. TRAX
New York, NY9 hours ago - ...governance, risk, and compliance platform helping banks... ...faster with confidence.Our customers operate in highly... ...strong governance, risk management, and compliance... ...relationships, driving adoption, supporting renewals, identifying... ...role in helping scale a fast-growing company...Flexible hoursShift work
Mercury Systems, Trusted Mission Solutions
New York, NY1 day ago - ...The RoleRogo's customer success managers are highly motivated individuals with a proven track record... ...You Will OwnWe're looking for our first Scaled Customer Success Manager to join our team... ...Customer Journey: Partner with CS Ops, Marketing, and Product to build and optimize...Work at office
Rogo AI
New York, NY1 day ago $140k - $160k
...human-led curation at scale. We help brands run performance... ...you.About the Role…As Senior Manager of Client Strategy (... ...into the right support for Client Strategy ManagersYou... ...authorityHelping customer-facing teams absorb... ..., but not requiredIn compliance with New York Pay Transparency...SeniorWork experience placementWork at officeImmediate startFlexible hoursShift work- A popular travel accessories company is seeking a highly experienced Data Analyst to drive customer insights and strategic decisions. The role involves diagnosing customer data, defining KPIs, and collaborating cross-functionally with Marketing to enhance campaign strategies...Senior
$154k - $209k
...analysis platform so our customers can outpace their... ...wins - big and small.Supported by operating principles... ...highly strategic Sr. Manager, Customer Success Strategy... ...Organization. In this senior role, you will... ...execute strategies for scaling operations and consistently...SeniorLocal area- ...Customer Success Manager PermitFlow is redefining how America builds. We're an applied... ...development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. As the U.S.... ...a Customer Success Manager to support our midmarket customer base....Full timeFor contractorsWork at officeRelocationHome office3 days per week
- MaziCTools is seeking a Senior Manager - Customer Strategic Insights for a remote role in the US. This position requires leading category management and guest insights projects while working with various teams including Growth, Customer Marketing, and Sales. The ideal candidate...SeniorRemote job
- ...Senior Manager, Customer Support & Success The Senior Manager, Customer Support & Success is the strategic... ...Differentiated Experiences at scale Partner with Marketing, Product,... ...Customer Operations leads, Marketing, Compliance, Product, and Engineering across the...Senior
- Maven AGI is seeking a hands-on Senior Accounting & Finance Manager to help build and scale our finance function as Maven grows. You will own core accounting operations and the monthly close end-to-end, partnering with our outsourced bookkeeping team and establishing robust...Senior
$264k - $330k
...layer, & robust FCRA-compliance to boost approvals, improve... ...and more. Nova Credit supports over 7,000 businesses... ...Sr. Strategic Account Manager (IC4) at Nova Credit,... ...consumer lending customers. You'll develop new business... ...focused on rapid scaling and differentiation strategiesLearn...SeniorFull timeWork at officeRelocationRelocation packageFlexible hours3 days per week- ...enabling organizations to build, scale, and run resilient... ...portfolio of high-potential customers. This role sits on our Sales... ...What You'll Do Own and manage expansion opportunities within... ...driven sales models Experience supporting expansion motions in SaaS or...SeniorFlexible hours
- Etsy, Inc. is seeking a Senior Program Manager to join our Customer Operations (CO) organization in a full-time role. You will lead high-priority cross-functional programs, partner with leaders across Product, Engineering and Analytics, and drive operational excellence...SeniorFull timeWork at office
$153.85k - $181k
...infrastructure that founders use to manage equity, fund managers use to... ...’re looking for exceptional Customer Success Managers to own and... ..., finance, marketing and support to drive account strategy, solve... ..., optimizing, and scaling operational processes related...SeniorFull timeContract work- ...Senior Enterprise Account Executive - New Business... ...productive and AI adoptable at scale. What You'll Do... ...to refine our Ideal Customer Profile (ICP), funnel... ..., legal frameworks, compliance hurdles, and information... .... Relocation support Assistance to help make...SeniorContract workWork at officeWork from homeRelocation packageFlexible hours
$104.33k - $156.49k
...governance to prevent data misuse at scale. Trusted by thousands of organizations... .... The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team.... ...to provide the highest level of support, and working to ensure adoption and growth...SeniorWork experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per week$183k - $247.5k
...Senior Customer Strategy & Operations Manager New York City, US (Hybrid) Mixpanel is the leading product intelligence... ..., and what we need to build to scale the post-sales motion. This isn... ...You'll also coordinate with peers supporting other functions to make sure the...Senior$135k
...first step.Team missionAs a Senior Partner Success Manager, you’ll be responsible for... ...ensuring accounts launch, scale, and renew.Lead Qualification... ...lead in pre-sales, supporting AMER partner evaluations, tech... ...contact, coordinating business/ops/tech workstreams, and driving...SeniorTemporary workWork at officeLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Manager, Customer Support Ops — Scale & Compliance. Be the first to apply!
Related searches
- customer advocacy manager New York, NY
- customer retail manager New York, NY
- customer solutions manager New York, NY
- customer service supervisor New York, NY
- customer service project manager New York, NY
- senior manager customer experience New York, NY
- bilingual customer service manager New York, NY
- director customer operations New York, NY
- director customer care New York, NY
- manager customer experience New York, NY