Assistant Store Manager

Michael Kors Job Opportunity

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Main Job Objective

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.

Essential Job Responsibilities

Sales Generation:

• Personal and store sales goals
• Tracking, monitoring, and communication of business results
• Elevated level of sales and service practiced by all associates; lead by example
• Develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Maintain all sales related policies and procedures
• In-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Keen interest in the fashion industry and market trends

Customer Service:

• All associates provide the highest level of customer service
• Maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• All client problems and complaints quickly and effectively
• Sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

Operations:

• With store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in staff training in all areas of appropriate register usage and maintenance
• Properly execute all management register functions
• In inventories
• Execute cash control procedures including: bank deposits, safe funds, petty cash
• Applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

Merchandising/Visual:

• In the implementation and maintenance of all merchandising/visual directives
• The selling floor is neat, clean, organized and reflects the correct visual image at all times
• Deliveries are properly processed in a timely manner
• Communicate product concerns in a timely manner
• Inventory needs to support the business goal

Human Resources:

• In the recruitment, training and development of staff
• In ensuring the integrity of payroll and the payroll process
• Evaluate the performance of each associate and provide constant feedback to ensure results
• All human resources issues in a timely and effective manner, partnering with HR when necessary
• Provide follow-up for all training programs, seminars etc.
• Image and grooming standards are professional, reflective of the brand image and adhered to at all times

Direct Reports

• Supervisor(s)
• Supervisor(s)

Work Experience

Minimum 3 years retail experience with 1-2 years specialty management

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at View email address on click.appcast.io.