Family & Community Engagement Coordinator

JOB TITLE: Family and Community Engagement Coordinator


REPORTS TO: Manager of Family Engagement and Customer Experience

JOB GOAL: Central to the role of Family and Community Engagement Coordinator is the successful recruitment and onboarding of our new students and families, while also ensuring to curate exciting and innovative activities to engage our families, new and returning, with LEAD Public Schools. Similarly, this role functions as the coordinator of majority of the family and community engagement activities for the school, and the FACE is tasked with creating a robust student, family, and community engagement plan that will continue to help our campuses recruit, on-board, retain, and engage our students, families, and communities. The FACE is one of the first people our families will meet and have direct contact with when deciding to be a part of the LEAD network. The ability to establish genuine relationships, deal with ambiguity, and implement new and exciting ideas as a part of a team is essential to the success of someone in this role.

• Primary Goal: Effectively manage and facilitate campus enrollment activities to ensure each campus meets its individual enrollment goals.
• Secondary Goal: Provide complementary services, including but not limited to family engagement activities, to ensure student retention, parent satisfaction, and a school culture rich and focused on student success and parental involvement.

Major Performance Responsibilities and Duties:

Student Recruitment/On-Boarding Support:

• Meet new student recruitment targets and efficiently track progress towards those goals and targets.
• Create systems that track your recruitment effort results that can be easily digestible by any team member or LEADer who may need to step in to assist or to see the progress of recruitment in totality.
• Serve as the campus liaison with MNPS and its Optional Schools office in handling any enrollment issues that hinder students from successfully being enrolled in our LEAD Public Schools.
• Owner of the MNPS Optional Schools or SchoolMint Enrollment System.
• Owner of recruitment activities relating to our LEAD Public Schools successfully hitting its enrollment targets as designated by the Director of Enrollment and Family Engagement.
• Owner of ensuring applications are completed for new students, and communicating with the Front Office staff to ensure registration is being completed in a timely manner.
• Be knowledgeable of LEAD Public Schools' new student recruitment and enrollment processes and share this information throughout the Nashville community.
• Create and manage a process to support families throughout the enrollment and on-boarding process.
• Work collaboratively with the Campus LEADership Team, the Manager of Family Engagement and Customer Experience, and the Director of Enrollment and Family Engagement in our engagement of our feeder schools.
• Coordinate ongoing and meaningful family engagement at our schools and in the community through campus events, home visits, tours, community canvassing, and information sessions.
• Work collaboratively with the other Family and Community Engagement Coordinator in your building to build a sense of community, and increase awareness and engagement of options to families (LEAD Southeast Campus + LEAD Cameron/Academy Campus FACEs specifically).
• Work collaboratively with the Director of Communications to ensure a strong social networking function exists at LPS, with a particular emphasis on students and families.

Family Engagement

• Collaborate with the Principal, the Manager of Family Engagement and Customer Experience, and the Director of Enrollment & Family Engagement to develop and execute a family engagement strategy/plan to meet and exceed annual family engagement goals.
• Collaborate with the FACE team to successfully plan and execute quarterly Network Events to engage our families as a whole LPS network.
• Plan and execute highly successful events for current and prospective students and their families throughout the year.
• Host diversity initiatives that will support our goal of successfully engaging our diverse student populations.
• Ensure each campus administers timely parent and family surveys and prepare a compilation of data and related recommendations based on the survey results.
• Support Campus LEADership in hosting the Family LEADership Team Meetings, and documenting sign-in sheets, attendance, and notes. The LEADership of this team resides with the Campus LEADership Team.
• Produce monthly, quarterly and annual reports on family and community engagement projects, initiatives, and progress toward annual key performance indicators.
  • 80% Successfully Engaged vs. 60% Meaningfully Engaged
  • Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer Churn Rate, Customer Retention.
  • Support Title 1 and School Improvement Planning by sharing vital engagement information needed for reporting and compliance.

Community Engagement

• Work with the Manager of Family Engagement and Customer Experience and the Director of Enrollment and Family Engagement to maintain and evaluate our geographic priority areas for engagement efforts, which would include our feeder school outreach.
• Work collaboratively with School LEADership, Counselors, the Manager of Family Engagement and Customer Experience, and the Director of Enrollment and Family Engagement to identify 2-3 key community partners.
• Develop strong relationships with community partners and bring those organizations into the school to provide complementary services based on student and campus needs.
• Support the successful recruitment of volunteers for LEAD Public Schools Network-wide initiatives (Student-Led Conferences, Senior Signing Day & Graduation).
• Support the successful recruitment of parents to support LEAD Public Schools in advocacy work across the greater Nashville area.
• Serve as a liaison between LEAD Public Schools and the greater Nashville community while representing LEAD at community events.

Customer Experience

• Work collaboratively with the Manager of Family Engagement and Customer Experience in cultivating a comprehensive LEAD Customer Experience Journey Map complete with engaging activities to differentiate the LEAD experience for families.
• Work with the Manager of Family Engagement and Customer Experience in articulating the LEAD Value Proposition and value add for families as a part of the LEAD Experience.
• Create a monthly engagement for families to understand the offerings of LEAD Public Schools pertaining to the Customer Experience.
• Work collaboratively with the Network Engagement Team to support network initiatives for Family Resources and Support. (i.e. LEAD Ethos Exemplified, LEAD Serve Others Stations, LEAD Market, LEAD Exchange, and Care Portal)
• Engage current faculty and staff in family engagement initiatives to close the gap between faculty, staff, and families around the lived experiences of our families.
• Serve as a liaison between the School LEADership teams, and the successful attendance of customer experience events and initiatives.
  • Regularly organize and lead school activities and events that positively impact school results and culture.
  • Collaborates and partner - Connect across boundaries and work toward common goals; value others' input and expertise; consider alternate perspectives

QUALIFICATIONS/REQUIREMENTS:

Education: High School Diploma or equivalency


Required Skills:

• Strong project management, organizational and time management skills and meticulous attention to detail.
• Ability to quickly build trust with parents, students, and family members.
• Outstanding customer service skills and ability to communicate effectively with people of various racial, ethnic, age, and income levels.
• Ability to establish and maintain effective interpersonal relationships at all organizational levels, and with the public.
• Strong analytical and critical thinking skills as well as a high degree of initiative, maturity, integrity, and good judgment.
• Strong computer skills including high proficiency with Microsoft Office or similar applications. Preference for extensive mail-merge experience, strong Excel skills, and moderate graphic design experience (Adobe or related).

Preferred Skills: Multilingual ability with a preference for fluency in Spanish and/or Arabic.

Preferred Experience: At least two years of experience preferred in the following areas:

• Family Recruitment
• Family Engagement
• Community Engagement
• Student Support
• Front Office Management
• Customer Service

Other Qualifications or Characteristics:

• Flexibility to lead and attend initiatives and events on evenings and weekends.
• Ability to build trust and drive change by forming good relationships with school and support staff.
• Self-starter who sets high goals; is comfortable dealing with ambiguity and can handle multiple projects at once.
• Belief in LEAD's mission of doing "Whatever It Takes" to graduate 100% of our students and help them gain acceptance into a four-year College or University.