Benefits Analyst Services DivisionSan Francisco Health Service

Job Description

Under general supervision, the Benefits Analyst performs professional benefits work for the Health Service System's Member Services Division. The Benefits Analyst explains the City's medical, dental, and vision plans to members and their dependents. Additionally, Benefits Analysts provide members with information on Flexible Spending Accounts (FSA), and voluntary benefit options.

Essential functions include: providing written and oral benefits information, both in person and over the phone; advising and counseling members, retirees, and their dependents on available benefits; analyzing and resolving member eligibility issues; initiating, compiling, calculating, and processing adjustments and manual payments; interacting frequently with other City departments and providing training as needed; consulting with plan providers and department representatives; researching, reconciling, and resolving employee benefits and premium payment issues; and conducting workshops and giving presentations.

From time to time the Benefits Analyst may support with program training of staff.

Typical tasks include:

1. Provides written and oral information by telephone and in person to members, retirees, health plans, medical providers and other interested parties regarding active and retired employee health benefits.

2. Advises and counsels by telephone and in person members, retirees, and their dependents on available benefits, pursuant to rules and regulations of the Health Service System and federal and state laws.

3. Analyzes and support in resolves member eligibility problems.

4. Initiate, compile, calculate, and process adjustments to member records, and premium receivables.

5. Research, reconcile, and resolve various member problems related to membership, eligibility, and premiums.

6. Interact frequently and provide training when necessary to staff engaged in membership enrollments, terminations, accounts receivable, and premium collections.

7. Consults with plan providers and department representatives regarding the member's benefits status.

8. Conduct workshops for potential retirees and new hires regarding benefits, plans, costs, etc. and assist with the completion of required paperwork. Give presentations to departmental orientations.

9. Processes and collects manual payments from employees on leave of absence, and retirees.

10. Perform word processing and data entry.

11. Perform work in a standard office environment.

12. Performs related duties and responsibilities as assigned.

Qualifications:
Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university

Experience: One (1) year of verifiable experience administering benefit programs including: initiating membership records, calculating benefit premiums and processing enrollment applications; processing, researching and/or adjusting benefit claims or problems and updating data

Substitution:

Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information

Selection Procedure:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (SQ) (Weight: 100%): Candidates who meet the Minimum Qualifications and complete the MQSQ will be sent a SQ via email to complete and return within a certain timeframe. The SQ has been designed to measure knowledge, skills and/or abilities in job-related areas. The SQ will be rated and scored. All relevant experience, education and/or training must be on the SQ in order to be reviewed in the rating process.

Note: Candidates must achieve a passing score on the selection components described above in order to move forward in the selection process.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten (10).

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments. Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from View email address on click.appcast.io that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Lauren Rowe at View email address on click.appcast.io

Recruitment ID:PBT-1210-164383

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.