Patient Care Coordinator

Title: Patient Care Coordinator

Location: Upper East Side; Brooklyn; Queens

Org Unit: Front Desk Administration

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $24.45 - $27.31

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides clinical support to physicians including taking patient vitals, performing phlebotomy and facilitating patient flow through the office visit. This role also provides coverage for the front desk check-in and check-out functions.

Job Responsibilities

• Initiates and prepares written correspondence as needed and based on functional needs.

• Answers phones, responds to inquiries and triages calls to appropriate personnel.

• Responsible for taking patient vitals and blood pressure.

• Responsible for phlebotomy duties.

• Coordinates the collection of samples/specimens and submission to labs.

• Ensures cleanliness of exam rooms and sterilization of medical instruments.

• Ensures the proper set up of instruments and equipment prior to patient visit.

• Maintains medical-supply inventories and escalates supply requests.

• Checks dated materials and medications for expiration and discards expired items. Performs checks on refrigerators and other equipment on a daily basis.

• Enters clinical patient information into the electronic medical record system. Obtains diagnostic reports or hospital notes for the patients’ record. Generates after-visit summaries.

• Oversees the charting process to ensure that information is updated completely and accurately.

• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.

• Confirms patient appointments.

• Coordinates and schedules laboratory and diagnostic tests. Communicates with patients regarding ancillary testing appointments.

• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments

Education

• High School Diploma

Experience

Prior experience in a patient-facing clinical setting and knowledge of medical terminology.

Completion of a medical assistant training course that includes phlebotomy training is highly desired.

Candidates with extensive medical assistant work experience, along with phlebotomy experience, may be considered.

If required to draw blood, proper phlebotomy training is required prior to performing those duties.

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).

• Knowledge of CPT, ICD-9, and ICD-10 coding.

• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work; May require from time to time to lift light to moderate amounts of weight (eg, boxes of medical/facility supplies)

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.