Administrative Specialist

Job Description

Job Description

Be the Connection That Keeps Our Business Moving

Are you someone who thrives on variety, enjoys helping people, and takes pride in keeping things organized and running smoothly? Do you enjoy balancing customer interactions, managing details, and supporting business operations behind the scenes?

We're looking for an Administrative Specialist to join our team. This role is ideal for someone who enjoys wearing multiple hats and being a key contributor across customer service, inventory management, purchasing support, and administrative operations.

In this position, you'll work closely with customers, sales, operations, and leadership teams to ensure exceptional service while helping keep our business organized, efficient, and moving forward. No two days are exactly the same, and that's exactly what makes this role exciting.

What You'll Do

Deliver Outstanding Customer Service

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Enter and manage customer purchase orders within our ERP system.
• Communicate order status, delivery timelines, product information, and updates to customers.
• Manage customer inquiries, resolve issues, and coordinate solutions across departments.
• Process returns, credits, and customer requests.
• Build positive relationships and create an exceptional customer experience.

Support Inventory and Operational Activities

• Monitor and maintain inventory records and transactions within the ERP system.
• Assist with inventory reconciliation and cycle counting activities.
• Assist with inventory movement and maintain accurate inventory documentation.
• Assist with inventory planning and supply replenishment activities.

Provide Administrative and Business Support

• Support purchasing activities and process purchase orders for operational supplies.
• Answer phones, greet visitors, and provide general office support.
• Assist with various administrative projects and initiatives as business needs evolve.

Why You'll Love This Role

Variety Every Day

This isn't a job where you'll perform the same task repeatedly. You'll have the opportunity to interact with customers, support operations, solve problems, and contribute to many areas of the business.

Make an Impact

You'll play a critical role in helping our customers succeed while supporting the internal teams that keep our operations running smoothly.

Collaborative Team Environment

You'll work alongside experienced professionals who value teamwork, communication, and helping one another succeed.

Growth Opportunities

We believe in developing our people. This role offers opportunities to expand your skills and grow your career within our organization.

What Makes You a Great Fit

Required Qualifications

• High school diploma or GED.
• Two to five years of experience in customer service, administrative support, operations support, purchasing, inventory management, or related business functions.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize competing responsibilities and meet deadlines.
• Proficiency with Microsoft Office applications, especially Excel, Outlook, and Word.
• Ability to work independently while also collaborating effectively with a team.

Preferred Qualifications

• Experience working in a manufacturing environment.
• Experience using ERP systems.
• Experience with inventory control, purchasing, or supply chain activities.
• Experience with basic accounting or accounts payable processes.
• Experience supporting customers in a business-to-business environment.

What Success Looks Like

• Customers receive timely, professional service.
• Inventory records remain accurate and organized.
• Administrative processes run efficiently.
• Team members know they can rely on you.
• Problems are solved proactively and professionally.

Work Environment

This position works primarily in a professional office environment within a manufacturing facility. The role requires frequent interaction with customers, production teams, suppliers, and leadership personnel.

Join a Team Where Your Work Matters

If you're highly organized, enjoy helping others, and want a career where every day brings something new, we'd love to hear from you. Join a team where your contributions are valued, your ideas are welcomed, and your work makes a difference.