Junior-Level Help Desk Support (Mobile, AL)

Wise Staffing Group

Job Description

Schedule:

M-F 8:00 AM- 5:00 PM

Job Summary:

We are seeking a Junior-Level Help Desk Support professional to provide technical assistance to employees and troubleshoot basic computer, software, and technology-related issues. This is an excellent opportunity for someone with approximately 1 year of help desk or technical support experience who is looking to grow their IT career.

Responsibilities:

Provide first-level technical support to employees.
Troubleshoot basic computer, software, and technical issues.
Assist with password and account-related issues.
Set up and maintain computers, monitors, printers, and other equipment
Install and update software as needed
Respond to help desk requests in a timely manner
Document technical issues and resolutions
Escalate more complex technical issues when necessary
Provide professional and friendly customer service

Qualifications:

High school diploma or GED required
IT-related education, certification, or technical training preferred
At least 1 year of help desk, technical support, or related IT experience preferred
CompTIA A+, IT support certification, or related coursework is a plus
Basic knowledge of Windows, computer hardware, software, and troubleshooting
Strong communication and customer service skills
Good problem-solving and organizational skills
Ability to learn new technology and work independently
Equivalent combination of education, training, and hands-on experience may be considered

\nCompany Description

Headquartered in Tupelo, MS, Wise Staffing Group is a full-service human resources company specializing in temporary and career staffing with an emphasis on providing excellent customer service. Wise Staffing Group become one of the largest staffing services in the Southeast United States. Since 1987, we have proven to be one of the most respected providers of innovative staffing solutions. We have developed and offer industry leading services that provide dependable, qualified workers. Each office sets and maintains the same high standards of operation and ongoing commitment to quality services. We consistently work toward superior performance in fulfilling client needs.

Company Description

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Vacancy posted 3 days ago

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