IT Intern
Parkson Corporation
Location: Golden, CO General Description: Parkson is looking for a technically driven intern to assist in supporting the IT Helpdesk. This person's success will be dependent on having a current mindset with regards to IT while supporting customers via a Helpdesk Ticket System for hardware/software related incidents onsite. Ultimately this position requires a detail-oriented individual with excellent communication and organizational skills to work in collaboration with the Helpdesk Technician. Essential Functions:
- Install, configure, upgrade, and restore PCs.
- Configure and service mobile devices.
- Troubleshoot and solve computer problems.
- Understand the ins and outs of multiple operating systems.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine the nature of the problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Perform onsite technical analysis of hardware/software/network issues in assistance with IT Team and/or vendors for resolution.
- Install computer peripherals for users.
- Follow up with customers to ensure the issue has been resolved.
- Maintain an inventory of all in production computer systems along with new and spare computers and accessories.
- Secure all computers and accessories in IT Room and be responsible for key and entry into room.
- Ensure all computer related incidents and issues onsite are forwarded to helpdesk and documented appropriately.
- Bachelor's degree in Computers or studying toward a degree or certification in an IT related field.
- Previous experience working in a diverse office environment.
- Excellent written and verbal skills.
- Excellent problem-solving skills and ability to multitask.
- Analytical ability.
- Hardware/Software maintenance and testing.
- Knowledge of networking LAN/WAN a plus
- Develops a working knowledge of supporting an IT Trouble Ticket System
- Cultivates interpersonal skills.
- Shares new ideas and information with other team members.
- Develop customer service skills.
Vacancy posted 1 day ago
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