Case Manager

Job Description

Job Description

Location: Dauphin & Lebanon Counties

At JEVS, we help the people we serve lead self-determined, connected, and hopeful lives that strengthen themselves, their families, and their communities. Our team is more than 1,000 strong, serving the community tirelessly for over 80 years. Our programs are designed to help individuals have a better quality of life. We serve those with disabilities and people facing tough socio-economic conditions. We believe everyone deserves fulfilling jobs, educational opportunities, and access to vital services.

Summary: The Career Navigator will support the Program Director with all operations and management of the program. This person provides a variety of classroom and participant support activities required to maintain a high level of participant retention and successful achievement of participant and programmatic goals. The program will support youth and young adults by offering career readiness training, paid work experience activities, and case management. The Career Navigator will support efforts for program start-up, implementation, and continuous improvement.

This role is hybrid, at least 3 days onsite required weekly. Note that depending on the needs of the program, the number of days could fluctuate from 3 to 5 days a week on site.

Responsibilities:

• Coordinates entire arc of Discovery process for assigned participants.
• Works with participants to identify internship and employment opportunities, selected through Discovery process.
• Coordinates the transition to employment activities for assigned individuals.
• Participates in recruiting participants for the project.
• Maintains accurate records for customer, participant, and organizational needs.
• Establishes and maintains an individual service file for all assigned participants. Implements an ongoing data‐collection system for each, as identified by the Program Manager. Takes notes on participant performance and problems. Records ISP / IEP data and ensures that ISP/ IEP objectives are accomplished.
• Engages with employers participating; educates employers and staff; facilitates resolution of participant’s challenges.
• Serves as liaison with community businesses, parents /guardians, and other external agencies.
• Contributes to project’s strategic plan and outcomes.
• Assists with participant behavior support. Provides coaching, counseling and feedback when necessary.
• Assists in identifying creative solutions to encourage smooth transitions.
• Facilitate internships and employment by providing all aspects of support.
• Onboarding participants into internships
• Drives personal vehicle to alternative work sites. Occasionally transports participants.
• Other related duties.

• • High school diploma/equivalency with commensurate experience
  • Passion for supporting youth and young adults.
  • Experience with workforce and training programs for youth or adults.
  • Proficient in Microsoft 365 suite: Outlook, Word, Excel, PowerPoint, and SharePoint.
  • Understanding of database management such as Salesforce, the Commonwealth Workforce Development System (CWDS) or other CRM software.
  • Ability to perform administrative functions such as organizing and completing paperwork, gathering, and tracking data, and reading and understanding technical documents.
  • Experience cultivating and managing partnerships with community and advocacy organizations and/or government entities.
  • Ability to work independently and as a team member.
  • Willingness and ability to travel to various locations.
  • Flexibility to work evenings and weekends as needed.

What’s in it for you :

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position is starting from $50,000-$55,000. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS offers competitive benefits designed to support you both at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.