Senior Manager, AI-Driven Customer Experience Insights
CVS Health
CVS Health in Hartford, Connecticut is seeking a Senior Manager for Customer Experience Intelligence to lead the integration of AI in enhancing customer experiences. This role emphasizes actionable insights derived from customer feedback, driving improvements in health services. The ideal candidate will have substantial experience in data analysis, management, and significant leadership skills. The position includes a comprehensive benefits package and is pivotal to CVS Health's mission of creating optimal experiences for customers and colleagues. #J-18808-Ljbffr
$75.4k - $199.14k
...compassionate health experience. At CVS Health®, you... ...a time. Enterprise Customer Experience and Insights is at the heart of... ...and colleagues. The Senior Manager, Customer Experience Intelligence (AI & Insights) will play... ...operational, and AI‑driven channels (e.g., sentiment...SeniorHourly payFull timeTemporary workLocal area$171.6k - $392.1k
...outcomes. Actively manage pipeline, lead... ...that incorporate AI and emerging capabilities... ...and enhance user experience. Establish... ...digital marketing, customer experience, marketing... ...you will need deep insight into... ...marketing, customer‑driven, and/or growth projects...SeniorSummer holidayFlexible hours- ...projects from scoping to delivery. The ideal candidate will have over 7 years of experience in product design, strong skills in leading cross-functional teams, and a commitment to integrating AI tools in design processes. This role involves mentoring team members and...Senior
- ...seeking a seasoned Analytics professional to drive marketing performance insights and guide data-driven decision making. You will apply advanced statistics to evaluate channel effectiveness, customer behavior, and campaign outcomes, collaborating with marketing teams to...Senior
- Consigli Construction Co., Inc. is seeking a Senior Data Engineer in Hartford, Connecticut.... .... Key responsibilities include managing data pipelines and collaborating with stakeholders... ...ideal candidate should have 5+ years of experience in data engineering and strong...Senior
$163k - $322.1k
...Senior Manager - AI / Automation Architect Step into a role where you'll help... ...unmatched resources and deep industry insights, you'll deliver innovative, market-driven solutions that modernize... ...progressive technology delivery experience, including 3+ years in a senior...SeniorLocal areaVisa sponsorship$118.45k - $260.59k
...Product Manager We're building a world of... ...compassionate health experience. At CVS Health,... ...community at a time. AI adoption across... ...to registration-driven workflows with... ...requirements, understand customer needs, and define... ...real-time insight into AI usage, performance...SeniorHourly payFull timeTemporary workShift work$171.6k - $392.1k
...working world. The insights and quality... ...seeking an experienced Senior Manager - Contact Center Solution... ...growing Microsoft AI Business Solutions... ...on increasing customer and data-centric... ...automation, and customer experience. Embed... ...API-first and event-driven patterns, identity...SeniorFull timeFor contractorsSummer holidayWorldwideFlexible hours- Travelers Canada is seeking a Sr. Manager, Decision Science, based in Hartford, Connecticut... ...business strategies through analytical insights. The ideal candidate will have a background in STEM or business, with extensive experience in data analytics and project management...Senior
- Jobtailor is seeking a senior operations leader to identify and drive high-impact opportunities to improve workflows through AI, automation, and tools, delivering faster, higher-quality... ..., and translate data into actionable insights across markets and teams. The role requires...Senior
$126.2k - $264.1k
...Career Level: IC5 | Senior Individual... ...Product Marketing Manager to define how Oracle Autonomous AI Lakehouse is understood... ...product marketing experience in enterprise cloud... ...scratch, including customer segmentation, competitive... ...qualitative and quantitative insights into decisive...SeniorTemporary workFlexible hours- ...loyalty come together, driven by passion and... ...build together As a Senior Account Manager, you will be responsible... ...Deliver cross‑functional insights, recommendations,... ...related field 5+ years of experience, preferably in the... ...and KPIs (call center, customer inquiries etc) for a...SeniorRemote workFlexible hours
- ...Pepper Locke LLP, located in Hartford, Connecticut, is seeking a Senior Pricing Analyst responsible for conducting complex data... ...pricing structures. This role is pivotal for providing strategic insights to support informed pricing decisions across the firm's practice...SeniorRemote job
$188k - $225k
...0 CIOs / CxOs and senior IT leaders across... ...of knowledge and insight focused on CIO-level... ...What you’ll do: Manage a portfolio of 25+... ...leveraging your own experience, Gartner’s... ...and developing a customized service plan. Conduct... ...technology exposure (AI, BI, ML, Digital Transformation...SeniorLocal area$64.7k - $97.1k
...vision, disability, absence management, life, supplemental health, medical... ...Leads and oversees customer service operations for assigned... ...knowledge management, and customer experience. Serves as a key operational... ...technology adoption Data‑driven decision making Communication...SeniorWork at officeLocal area2 days per week- ...are Secure, Responsible AI & Data Protection professionals... ...as trusted advisors to senior client stakeholders. Each Senior Manager is expected to engage... ...Need Minimum 8 years of experience in Cybersecurity with domain... ...thinking and hypothesis-driven problem decomposition...SeniorWork experience placementLive inWork at officeLocal area
$150k - $165k
...artificial intelligence (AI) and automation... ...judgment when interpreting insights, and adapt as... ...Position Overview The Senior IT Project Manager will be responsible for... ...years of professional experience in project management... ...the-shelf products and custom developed...SeniorTemporary workWork at officeLocal areaFlexible hours- ...and data platform for AI. By delivering harmonized... ...and empower our customers—and our customers’ customers... ..., enrich customer experiences, and fully integrate data... .... We are seeking a Senior Manager, Software Engineering... ...mindset in a fast‑paced, AI‑driven environment. This role...SeniorPermanent employmentFlexible hours
$130k - $150k
..., highlighting customer outcomes, and grounded... ...with Product Management to understand... ..., translating insights into actionable... ...updates to senior leadership on key... ...relevant work experience required 5+ years... ...in AI) with the ability... ...issues Metrics-driven and focused on...SeniorWork experience placementFlexible hoursShift work- ...consecutive year, and #1 in program management for a third consecutive year. We... ...you belong. We are looking for a driven and curious client-focused Senior Project Manager to support our water... ..., including task management experience. Utilize your technical expertise...SeniorContract workLocal area
- Voya Financial is seeking a Contact Center Manager in Hartford, Connecticut to lead daily operations of the Contact Center. This role... ...efficiency. Ideal candidates will have over seven years of experience in relevant roles, including management experience, and a Bachelor...Senior
$130k
...Description : Summary The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing... ...Sales, Information Technology and Senior Leadership to drive successful outcomes... ...analytics and customer and experience insights down to the branch and unit...Full timeWork experience placement- ...seasoned Regulatory Project Manager who can turn strategy... ...‑functional teams and senior leadership to drive... ...meetings are purpose‑driven, well‑structured, and... ...into actionable business insights. Here’s What You’ll... ...years of progressive experience in the pharmaceutical,...SeniorWork at officeWork from homeWorldwide
- ...Senior Marketing Manager Anywhere Type: Contract... ...Enterprise Brand Insights team. The role will... ...ideal candidate has experience managing primary... ...audience insights, and custom qualitative and... ...intelligence (AI) tools as part of... ...outcomes. We are driven by a purpose to...SeniorHourly payContract workFor contractorsLocal areaRemote work
$120.4k - $198.7k
...education, training, credentials and experience of the candidate; and other... ...our ability to fuel analytic-driven business decisions by... ...collaboration and capabilities. As a Sr. Manager, Decision Science, you will... ...you will surface actionable insights that influence business...Senior$100k - $150k
Nelnet is seeking a Senior Product Manager for Payment Systems and Fraud Protection, tasked with driving strategy and execution for payment system... ...in-office collaboration. Annual compensation ranges from $100,000 to $150,000, depending on experience. #J-18808-Ljbffr NelnetSeniorWork at office- ...application delivery. Candidates should have over seven years of experience, with a strong emphasis on Agile methodologies and stakeholder... ...functional teams. Ideal candidates will demonstrate proficiency in AI concepts and effectual communication to drive project success....Senior
$245.1k - $279.8k
Capital One is seeking a Senior Director of Technical Program Management to lead AI/ML initiatives. You will develop next-generation platforms that enhance customer experience while overseeing a team of technical program managers. Applicants should have a minimum of 9...SeniorRemote job- ...global consulting firm in Hartford is seeking a Strategy expert with extensive experience in Software and Platforms. This role involves reshaping client strategies with a strong emphasis on AI. The ideal candidate will drive significant engagements, mentor teams, and...Senior
- ...and data platform for AI. By delivering harmonized... ...and empower our customers—and our customers’ customers... ..., enrich customer experiences, and fully integrate data... .... What You’ll Do As Senior Manager, Cloud Marketplace & Partner... ..., with a data-driven approach to decision-making...SeniorPermanent employmentContract workFlexible hours
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