Dispatcher

Who We Are At Lascko Services, we continue to grow because we hire the best, and our customers recognize that. We’ve been proudly serving Muskegon, MI, for years, and you’ve probably seen our trucks and ads. But what you might not know is what it’s really like to be part of our team. Here, you’re truly valued for your hard work and commitment to excellence. We don’t cut corners, and we make sure you have the support, training, and education you need to succeed. Imagine the pride of having customers rave about your work and insist that you’re the only CSR, dispatcher, or technician they’ll work with. When you’re the best, the rewards follow—both professionally and financially. People come to us looking for a job, but they stay because they find a fulfilling career with plenty of room to grow and excel. Why We Need You The Service Dispatcher position is a high-volume, fast-paced environment characterized by “controlled chaos.” You will be managing the heartbeat of our operations, where precision and accuracy are paramount. There will be times when the call center is unable to obtain all the necessary details from a frantic customer; in these moments, you are the investigator. You will need to dig deeper with the customer to ensure the correct technician is sent to the correct call. This includes, but is not limited to, reviewing the age of the home, identifying equipment in the home that may be unrelated to the initial complaint, and maintaining a focus on the entire home as an opportunity to service the customers entire home, rather than just the face value issue a homeowner called in about. Primary Responsibilities Evaluate customer calls and match the right technician to every job based on maximum capacity scheduling. Constantly monitor incoming calls and update customers with accurate dispatch times. Constantly update and reschedule the dispatch board based on our scheduling model— the schedule board is fluid and moves constantly to ensure accuracy of emergency. Relay accurate information to technicians to ensure proficient, quality customer experiences. Update customers continually throughout the day on the technicians progress. Record and report on service calls, analyzing results for management. Maintain and update the customer database with complete and accurate information. Skills and Experience Customer Service Multi-Tasking Stress Management Empathy Attention to Detail Team Player Attitude Adaptable What We Offer Medical Insurance — We pay 100% of your and your family’s insurance premiums for health, dental, and vision. Competitive Pay New Technology — Including phone & access to integrated software. 401K Retirement Plan with company match. Paid Training Paid Time Off Paid Holidays Paid Uniforms A Family — This is last on the list because it’s the most important. We care about our team and expect you to bring that same caring attitude when you join. We do much more than just work together. You’ll enjoy our company outings and build life-long friendships at Lascko Services. If you want to be part of something bigger than just a job, make this career move and find exactly what you’re looking for. You will work in a place where you’re appreciated by your team and customers, and where your work directly contributes to the success of the company. If this sounds like you, spend a little time learning about Lascko Services by visiting our website. Equal Opportunity Employer #J-18808-Ljbffr