Supervisor, Support Administration

SA Supervisor

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking an SA Supervisor to plan, organize and supervise all Service and Support Administration activities of the Cuyahoga DD, which includes oversight of all SSA functions per OAC Rule 5123:2-1-11 for individuals receiving services or who have planning needs. Contribute to the development of new SSA Department policies, protocols and Support Administrator (SA) practice expectations. The nature of work will include, but is not limited to the following:

• Supervise the practice of Service and Support Administration.
• Collaborate with management team to plan and develop or modify local practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD's strategic plan.
• Manage the authorization of expenditures to ensure fiscal responsibility including: use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes.
• Assist Managers to hire, train, and cultivate professional development of Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department.
• Develop, maintain and implement training for Support Administrators and other SSA department staff. Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County.
• Evaluate performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Specifically provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to assure access to needed funding and services. Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings.
• Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety.
• Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation.
• Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external.
• Function as a Support Administrator when operationally necessary.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.

Supervisory duties include supervision of Support Administrators. Personal contacts involve frequent contact with providers, individuals served, and family members. Occasional contact with DoDD personnel, local government administrators, as well as other private and public entities. Unusual working conditions include planning meetings held throughout Cuyahoga County and surrounding counties and during the evenings and weekends. Occasional travel to other counties.

Salary is based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Benefits include extensive paid time off, flexible work schedules, remote work opportunities, outstanding healthcare benefits, free dental, vision, and life insurance, and a fantastic pension plan through the Ohio Public Employees Retirement System. Employees will be based at one of our four locations upon hire.

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our team!

Qualifications

• Bachelor's Degree in Special Education, Social Work, Psychology or related area.
• Three years of Cuyahoga DD experience or five years of DD experience.
• Some supervisory experience in a related field preferred or substantial professional experience in service coordination.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Hold a valid driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy.

Application deadline is open until filled. Application procedure requires all applicants to apply ONLINE. External applicants are required to upload a resume that shows a detailed work history. Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position. All candidates are asked to create an online profile and you may be asked to answer a series of questions. Immediately after applying, you will receive a confirmation of receipt by email. If you do not receive that email, check your spam folder. For any further questions about the application process, see the FAQ link below.

Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person's sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation.

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.

By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling View phone number on click.appcast.io.