Apprentice Optician

Job Description

Job Description

An Apprentice Optician is responsible for all facets of the dispensary while maintaining the highest level of customer service. Ensuring our patients have the best experience is a priority. A successful candidate will be self-motivated, organized and detail-oriented with an ability to multitask while working in a fast-paced environment. This position requires a commitment to teamwork and provides a great opportunity to join a growing and successful company. The Apprentice Optician will be expected to learn and support the policies and procedures necessary for opening, closing, and operating the dispensary. Responsibilities

• · Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists peers with difficult and complex areas of customer product needs and prescriptions.
  · Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
  · Shows patience and courtesy; tracks down answers to unfamiliar questions or products.
  · Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
  · Ensures finished eyewear meets Company optical standards and patient requirements and requests.
  · Takes ownership to achieve individual and practice results.
  · Serves as a role model for development and a technical resource for all.
  · Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
  · Explains expected delivery times of eyewear orders.

Required Skills

• · High school graduate or equivalent
  · Strong customer service skills: communicator, listener and team builder
  · Knowledge of current optical theory and merchandise
  · Strong basic math skills
  · Sales and service skills
  · Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
  · Embraces new technology and change