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Enterprise Transformation Lead

$115.2k - $158.4k
Full-time

Humana

Role Description

As an Enterprise Transformation Lead within Humana’s Shared Services organization supporting the Insurance Segment, you will manage complex, cross-functional process engagements to deliver sustainable business outcomes. Leveraging structured methodologies and business agility, you will drive efficiency and high-quality results.

  • Independent analysis of operations, root cause identification, and cost-benefit assessments to inform strategic investment decisions.
  • Identify process improvement opportunities.
  • Collaborate across teams to influence accountability and foster continual improvement.
  • Align people, processes, and technology with organizational objectives.
  • Contribute to Communities of Practice and guide transformation practices.
  • Provide strategic consultation to senior leaders.
  • Lead complex consulting engagements and report outcomes to strategy leader and executive stakeholders.
  • Partner with stakeholders to shape scope, manage engagements, and deliver results that align with business objectives.
  • Lead problem-solving and process improvement projects to identify revenue opportunities and enhance operational efficiency.
  • Provide guidance, coaching, and constructive feedback to engagement teams.
  • Manage and coach project teams, including training Green Belts, and oversee large-scale initiatives.
  • Apply advanced knowledge of Six Sigma (DMAIC) to identify and eliminate non-value-added activities.
  • Develop business cases and communicate findings and recommendations to executive leadership.
  • Build collaborative relationships with business areas and leadership to improve member and provider experiences.
  • Advise executives on functional strategies with significant business impact.
  • Exercise independent judgment in resolving complex issues.
  • Demonstrate alignment with Humana’s values and culture.
  • Exhibit strong organizational and stakeholder management skills, including effective oral and written communication.
  • Utilize Microsoft Outlook, Teams, PowerPoint, Word, and Excel to support project activities.
  • Travel may be once a quarter for a week, dictated based on business needs.

Qualifications

  • Bachelor’s degree in business or related field, or equivalent experience.
  • Minimum 7 years’ process engineering experience in a corporate or consulting environment.
  • Black Belt Six Sigma certification.
  • Expertise in Six Sigma, process improvement methodologies, and tools.
  • Proven leadership experience managing strategic and operational initiatives.
  • Experience with management consulting methodologies and frameworks.
  • Presentation skills with executive presence and emotional intelligence.
  • Demonstrated ability to lead complex and ambiguous programs, translating data into actionable solutions.
  • Strong strategic thinking, execution, decision-making, thought leadership, and change management knowledge.
  • Demonstrated ability to articulate ideas effectively in both written and oral forms.
  • Ability to facilitate meetings with multiple participants of varying levels capturing relevant information.
  • Proficient in Microsoft Office Suite.

Requirements

  • Master’s degree.
  • Experience in healthcare services and/or Shared Services organizations.
  • Knowledge of Lean Agile practices; Lean Certification.
  • Project Management Professional (PMP) Certification.
  • Experience with digital collaboration platforms for virtual brainstorming and decision-making.

Benefits

  • Medical, dental, and vision benefits.
  • 401(k) retirement savings plan.
  • Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
  • Short-term and long-term disability.
  • Life insurance.
  • Many other opportunities to support whole-person well-being.
Vacancy posted 4 days ago
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