Enterprise Transformation Lead

Role Description

As an Enterprise Transformation Lead within Humana’s Shared Services organization supporting the Insurance Segment, you will manage complex, cross-functional process engagements to deliver sustainable business outcomes. Leveraging structured methodologies and business agility, you will drive efficiency and high-quality results.

• Independent analysis of operations, root cause identification, and cost-benefit assessments to inform strategic investment decisions.
• Identify process improvement opportunities.
• Collaborate across teams to influence accountability and foster continual improvement.
• Align people, processes, and technology with organizational objectives.
• Contribute to Communities of Practice and guide transformation practices.
• Provide strategic consultation to senior leaders.
• Lead complex consulting engagements and report outcomes to strategy leader and executive stakeholders.
• Partner with stakeholders to shape scope, manage engagements, and deliver results that align with business objectives.
• Lead problem-solving and process improvement projects to identify revenue opportunities and enhance operational efficiency.
• Provide guidance, coaching, and constructive feedback to engagement teams.
• Manage and coach project teams, including training Green Belts, and oversee large-scale initiatives.
• Apply advanced knowledge of Six Sigma (DMAIC) to identify and eliminate non-value-added activities.
• Develop business cases and communicate findings and recommendations to executive leadership.
• Build collaborative relationships with business areas and leadership to improve member and provider experiences.
• Advise executives on functional strategies with significant business impact.
• Exercise independent judgment in resolving complex issues.
• Demonstrate alignment with Humana’s values and culture.
• Exhibit strong organizational and stakeholder management skills, including effective oral and written communication.
• Utilize Microsoft Outlook, Teams, PowerPoint, Word, and Excel to support project activities.
• Travel may be once a quarter for a week, dictated based on business needs.

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum 7 years’ process engineering experience in a corporate or consulting environment.
• Black Belt Six Sigma certification.
• Expertise in Six Sigma, process improvement methodologies, and tools.
• Proven leadership experience managing strategic and operational initiatives.
• Experience with management consulting methodologies and frameworks.
• Presentation skills with executive presence and emotional intelligence.
• Demonstrated ability to lead complex and ambiguous programs, translating data into actionable solutions.
• Strong strategic thinking, execution, decision-making, thought leadership, and change management knowledge.
• Demonstrated ability to articulate ideas effectively in both written and oral forms.
• Ability to facilitate meetings with multiple participants of varying levels capturing relevant information.
• Proficient in Microsoft Office Suite.

Requirements

• Master’s degree.
• Experience in healthcare services and/or Shared Services organizations.
• Knowledge of Lean Agile practices; Lean Certification.
• Project Management Professional (PMP) Certification.
• Experience with digital collaboration platforms for virtual brainstorming and decision-making.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities to support whole-person well-being.