Senior Instructional Designer

Senior Instructional Designer Locations: Aurora, IL; Boulder, CO; Irving, TX; Newark, NJ; Phoenix, AZ, United States About the Role This role is part of a newly formed Training Content Team within the Global Value Stream organization, focused on creating high‑quality, accessible training for Distribution Center (DC) associates across our U.S. brands. The specialist will own the full lifecycle of operational training content, from needs analysis to design, development, review, and maintenance. Responsibilities Own the full training content lifecycle for assigned brand(s) and domain(s): needs analysis, content design, module development, review coordination, version control, and update cadence. Convert existing Google Slides and Docs into 360Learning‑compatible eLearning modules, self‑led courses, and trainer‑led facilitation kits. Build new training content from SOPs, reference guides, and process documentation, translating technical operations into learner‑centered experiences for Tier 1 DC associates. Develop materials across multiple modalities: async eLearning, ILT/VILT facilitation kits, job aids, visual SOPs, equipment playbooks, and quick‑reference floor aids. Ensure content is fit for a diverse, multilingual workforce; bilingual English/Spanish scripting and layout is a current priority. Apply AI tools for content generation, video scripting, and media production, maintaining fluency with the team’s AI stack. Develop working knowledge of assigned brand’s operational environment and collaborate with subject‑matter experts to ensure accuracy and currency. Support rapid training updates for process changes, new equipment, or updated SOPs in a high‑change environment. Maintain brand‑specific content libraries, version histories, and document numbering in line with governance frameworks. Coordinate content review and approval workflows with operational stakeholders before release. Collaborate with the LMS team on SCORM packaging, metadata standards, upload readiness, and update requests. Contribute to the migration of legacy Google‑platform content to 360Learning, tracking status in the migration tracker. Additional duties may include building content gap backlogs, owning allergen‑critical content, developing training for commercial kitchens, warehouse processes, or multimedia production. Participate in AI‑tool research and adoption, helping establish team‑wide workflows. Qualifications Minimum 2 years’ experience in instructional design, eLearning development, or training content creation in a corporate, manufacturing, or food production environment. Ability to translate complex operational or technical processes into clear, engaging learner‑centered content. Experience producing training content in at least one modern format (Articulate, 360Learning, video training, visual SOPs, or job aids). Strong project management skills: manage multiple concurrent projects, meet deadlines, and communicate when priorities shift. Excellent written communication skills, writing for both Tier 1 associates and senior operations managers. Comfort functioning in a fast‑paced, high‑change environment where processes evolve rapidly. Capability to build effective relationships with operational SMEs who are not L&D professionals. Preferred Direct experience in food manufacturing, meal kit production, ready‑to‑eat/commercial kitchen operations, or DC distribution. Knowledge of food safety standards such as HACCP, FSMA, GMP, allergen handling, or RTE. Fluency with a WMS such as HighJump or Manhattan Associates. Background in culinary or commercial kitchen production. Bilingual English/Spanish proficiency. Multimedia production skills: video editing, screen capture, graphic design. Experience with AI‑assisted content creation tools and 360Learning or comparable LMS platforms. Skills & Attributes A curious learner who embraces new tools and processes. Comfortable onsite, willing to work on the production floor. Detail‑oriented yet agile, able to deliver precise compliance content quickly. A collaborative team player who shares templates and supports colleagues during surge periods. Benefits Competitive salary and a 401K company match that vests immediately. Paid parental leave (16 weeks). Generous PTO policy. Day‑one benefit coverage for health, dental, and vision with no monthly premium and flexible health plan options. Up to 85% discount on HelloFresh meal plans. Access to Employee Resource Groups for BIPOC, Women, Veterans, Parents, and LGBTQ+ communities. A dynamic, fast‑paced work environment within a mission‑driven company. Equal Employment Opportunity At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law. We provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage. Colorado Pay Range: $74,813–$83,125 USD Newark, NJ Pay Range: $79,538–$88,375 USD Illinois Pay Range: $74,813–$83,125 USD #J-18808-Ljbffr