Customer Service Representative

Job Description

Job Description

Customer Service RepresentativeLocation

Plymouth, MI

Schedule

Candidates must have availability 7 days a week between 7:00 AM and 10:00 PM and be able to work five 8-hour shifts per week based on business needs.

We are seeking customer-focused professionals to join a fast-paced call center environment. In this role, you will handle high-volume inbound calls and occasional follow-up calls, assisting customers with prior authorization inquiries, general account questions, and confidential information. Success in this position requires strong communication skills, attention to detail, and the ability to accurately navigate multiple systems while maintaining excellent customer service.

• Handle inbound customer calls and follow-up communications.
• Answer questions regarding prior authorizations and general inquiries.
• Accurately enter and update customer information across multiple systems.
• Maintain confidentiality while handling sensitive customer information.
• Provide exceptional customer service and professional communication.
• Document customer interactions and ensure accurate recordkeeping.
• Meet quality and accuracy standards in a high-volume call center environment.
• Manage approximately 50 to 100 calls per day, depending on call complexity.

• Minimum 1 year of recent high-volume call center experience within the last 2 to 3 years.
• Strong customer service skills and attention to detail.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Typing speed of at least 30 WPM .
• Stable work history with at least 1 year of tenure in previous roles .
• Professional communication and problem-solving skills.

• Call Center Experience
• Customer Service Experience
• Data Entry
• Computer Literacy
• Multitasking in a fast-paced environment

Candidates must successfully complete:

• Typing Test (One Space Version - 1 Minute): Minimum 30 WPM
• Call Center Telephone Skills Assessment: 75% or higher

Be prepared to discuss:

• A time you used multiple computer systems during a customer call.
• How you learned a new CRM or data entry system.
• How you maintain accuracy while entering information in a fast-paced call center environment using multiple systems.

Experience Level: Entry Level to Early Career

If you have recent call center experience, strong customer service skills, and thrive in a fast-paced environment, we encourage you to apply.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Sep 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.