Funeral Director

Company Description Ballard-Durand Funeral & Cremation Services is Westchester County’s premier funeral and cremation provider, recognized for meticulous attention to detail, deep respect, and compassionate care. Independently owned and operated, the firm has earned multiple National Funeral Directors Pursuit of Excellence Awards and maintains three modern, centrally located facilities. The team offers a wide range of options, including green burial, cremation with care, and a comprehensive suite of “Signature Services” such as online obituaries, webcasting, DVD recordings, and concierge support at no additional cost. Ballard-Durand provides grief support, pre-planned arrangements, and free care for local police and firefighters killed in the line of duty. The organization is dedicated to handling the details so families can focus on honoring their loved ones and supporting one another. Role Description The Funeral Director role is a full-time, on-site position based in White Plains, NY. This role is responsible for guiding families through funeral and cremation arrangements, explaining available service options, coordinating visitations and ceremonies, and ensuring each service reflects the wishes and traditions of the family. Daily tasks include meeting with families, preparing and filing necessary documentation, liaising with cemeteries, clergy, and other service providers, and overseeing logistics such as scheduling, transportation, and facility preparation. The Funeral Director will also supervise the dignified care and preparation of decedents, support pre-need planning discussions, and help families utilize the firm’s Signature Services, grief resources, and aftercare offerings. Consistent, compassionate communication and attention to detail are central to success in this role. Qualifications Demonstrated proficiency in embalming and related preparation techniques, with a commitment to dignified, professional care. Experience working in funeral homes and familiarity with funeral service operations, regulations, and best practices. Strong family services skills, including the ability to support, guide, and collaborate with families during times of grief. Excellent communication and customer service skills, with the ability to listen, provide clear information, and respond sensitively to diverse needs. Valid funeral director license (or eligibility) in New York State and adherence to all applicable laws and ethical standards. Ability to manage multiple services and tasks simultaneously, with strong organizational and time-management skills. Comfort with technology used for online obituaries, webcasting, scheduling and case management; willingness to learn new systems. Availability to work flexible hours, including evenings, weekends, and on-call shifts as needed to support families. Reliable transportation and the physical ability to perform essential duties, including lifting and transferring when required. #J-18808-Ljbffr