Supervisor II Customer Education and Outreach

All applicants will be considered, however SROA/Surplus candidates will be given priority.


The position will be located in Sacramento or in one of the 18 in-state field offices: Bakersfield, Cerritos, Diamond Bar, El Centro, Fairfield, Fresno, Glendale, Oakland, Rancho Mirage, Redding, Riverside, Salinas, San Diego, San Francisco, San Jose, Santa Ana, Santa Rosa, and Ventura.


Under the direction of the Customer Service Center (CSC) Chief, the Supervisor II, Customer Education and Outreach, directs and oversees CDTFA's statewide customer education, engagement, and outreach programs. The incumbent is responsible for managing, modernizing, and centralizing the Education & Outreach (E&O) program; overseeing a statewide team and leading department-wide efforts to reduce the taxpayer knowledge gap through data driven outreach strategies. The incumbent also develops, implements, and oversees the department's customer sentiment survey efforts, designed to complement and support both the E&O program and broader department-wide service initiatives. The incumbent is accountable for planning, directing, evaluating, and enhancing the department's tax seminar program, customer education initiatives, public facing communication tools, and customer survey processes. This includes implementing innovations to address systemic gaps in taxpayer understanding-particularly in general sales and use tax topics-using analytics, structured statewide coordination, and modern customer engagement strategies. Travel may be required up to fifty percent (50%) of the time, which may include overnight.


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Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.


Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California's Personal Leave Program.


This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.


This is the link to the exam bulletin for the SUPERVISOR II


This is the link to the exam bulletin for the SUPERVISOR II (LEAP)


You will find additional information about the job in the Duty Statement .

Working Conditions

• Position may be located in a high-rise building.
• Standard office environment (for example, artificial lighting, controlled temperature, etc.).
• Requires being in a stationary position, consistent with office work, for extended periods of time.
• Daily use of a personal computer, office equipment, and/or telephone.
• Telework is currently available up to sixty percent (60%) of the time, but subject to change based on Department policy. As of July 1, 2026, telework availability is set to reduce to twenty percent (20%).

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• SUPERVISOR II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-519404


Position #(s):
291-316-4801-XXX

Working Title:
Supervisor II Customer Education and Outreach


Classification:
SUPERVISOR II $7,872.00 - $9,781.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
Multiple


Work Location:
United States


Telework:
Hybrid


Job Type:
Permanent, Full Time


Department Information
California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services, with CDTFA administered programs accounting for about twenty-three percent of all state revenue. Tax programs administered by the CDTFA are concentrated in two general areas - sales and use tax, and special taxes and fees. New employees, new ideas, and new creative perspectives are needed in all areas at CDTFA. CDTFA offers employees reliable income, stable benefits, work-life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work is personally impacting the lives of others.


To take a look at CDTFA as a destination employer please click the link ( )
#LI-Remote


Department Website:


Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Late supervisory coverage may be required.
• Travel may be required up to fifty percent (50%) of the time.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/9/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


CA Department of Tax and Fee Administration
Talent Acquisition Section
Attn: Certification Section JC-519404
651 Bannon Street, Suite 100 MIC: 00


Sacramento , CA 95811


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


CA Department of Tax and Fee Administration
Human Resources Bureau (App Drop Off)
Northwest Tower 1st Floor Lobby Drop Box (JC-519404)
651 Bannon Street


Sacramento , CA 95811
Monday - Friday (excluding holidays)
08:00 AM - 04:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A completed Statement of Qualifications (SOQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Statement of Qualifications (SOQ) section of this job posting for additional information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Comfortable delivering presentations, leading seminars, or representing the department in public settings.
• Ability to work collaboratively across multiple divisions and with executive leadership.
• Familiarity with performance metrics, dashboards, or data driven decision making.

Benefits
CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.


The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA's support of employment, promotion, and fair treatment of persons with disabilities.


CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

In addition, you can look forward to:

• Located near major freeways.

Working for the State offers great opportunities, generous benefits, and career development


For more information about the outstanding benefits offered to State Employees


Benefit information can be found on the CalHR website and the CalPERS website.


Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Nereida Gonzalez
View phone number on click.appcast.io


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Contact
View phone number on click.appcast.io
View email address on click.appcast.io
California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Statement of Qualifications (SOQ)


Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant's skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The CDTFA will not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

Additionally, your SOQ must include:

• Require name on SOQ.
• Require Job Control Number on SOQ.
• The SOQ must be no more than two pages in length, double-spaced.

Additional Information


Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.


Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.


A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under "Additional Documentation) must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified.

Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.


Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the "Examination(s) or Job Title(s), For Which You Are Applying" section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.


If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Certification Section at View email address on click.appcast.io.

For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at View phone number on click.appcast.io or View email address on click.appcast.io .


For information on the recruitment process, please email View email address on click.appcast.io

This is the link to the exam bulletin for the SUPERVISOR II


This is the link to the exam bulletin for the SUPERVISOR II (LEAP)


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.