Customer Experience Consultant

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description Renaissance Learning is seeking Customer Education Consultants withstrong facilitation skills to deliverhigh-impact, engaging professional learning for Renaissance users.  Working closely with ProfessionalLearning leaders, Renaissance Consultants help educators apply learning to practices for lasting growth.  Renaissance Consultants are key members of our Customer Education team andare responsible forfacilitatingtop quality training experiences, building positive relationships, supporting educators intheir implementation of Renaissance solutions,assessmentand data practices, and contributing to the continuous development of Renaissance professional learning programs. Availability Requirements Renaissance Consultants are scheduled on an as-needed basis and are paid an hourly rate, with reimbursement for approved travel and related expenses. Consultants must be available tofacilitateprofessional learning sessions for up to40 hoursper week and be willing to travel up to 75% during peak season (July–October). During the non-peak season (November–June), consultants must be available tofacilitateprofessional learning for up to 20 hours per week. Travel isrequiredfor this role. Note : This part‑time role requires consistent availability during scheduled training engagements, which may occur during standard school or business hours. In this role, you will: Learn multiple solutions during the tenure of employment with Renaissance to meet our clients' needs. Customize and deliver on-site and/or virtual product training and professional learning that meets client needs and exceeds expectations. Differentiate training on the spot when needed to ensure high engagement and meeting learning goals. Engage in an internal cycle of reflection, feedback, and development (including observations, client evaluations, and coaching) Prepare for training engagements by engaging with Renaissance team members, customizing training materials (within specific parameters), learning about theparticular needsand goals of the client, etc. Document andsubmitdetailed training notes. Present a professional image to customers. Learn and follow Renaissance processes for preparing, delivering, and post workfacilitation PreferredQualifications Bachelor’s degree in education or related field At least 5 years of professional experiencefacilitating/delivering professional development, Prior experience in K-12 education Experience with educational technology, familiarity withRenaissance products and solutions Experience delivering training across various in-person and virtual modalities, includingwebinars Deep understanding of engaging adult learning principles Excellent verbal, written, presentation, and facilitationskills Ability to learn andutilizenew tools and technologiesquickly High levelof attention to detail Proven organizationalskills High levelof collaboration with internal and cross functional teams Ability to manage multiple tasks and prioritize appropriately. Ability to workindependentlyon tasks, projects, and learningsessions Growth mindset and commitment to continuous improvement Ability to travel and to arrange lodging and transportation. Additionalinformation All your information will be kept confidential according to EEO guidelines. #LI-Remote Compensation We offer compensation for delivering professional learning($50/hr),preparing for sessions($50/hr),internal meetings ($25/hr), andtravel ($20/hr).All travel-related work expenses are paid in advance by contractors and reimbursed upon submission of reimbursement requests, within 2-3 weeks of submission. Contract employment Thisrole is hired through a staffing agencyrather than directly byRenaissance. Opportunities tofacilitateprofessional learning are based oncustomerneed,contractor performance, and contractor readiness. Benefits for eligible US employees include: World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match Paid Vacation and Sick Time Off 12Paid Holidays Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program Tuition Reimbursement Life & Disability Insurance Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here . Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition . Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: