PT Customer Service Representative

Customer Service AssociateThe part-time Customer Service Associate will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the Customer Service Associate's main function will be to answer and interact with customers over the phone by taking orders, identifying potential problems, assisting in any customer related issues to secure orders, and assist customers through refunds and replacement orders when issues arise. Other tasks may include reviewing and managing sale order queues, preparing mailings, handling customer inquiries, and other customer service related activities. The ideal candidate will have exceptional people skills, a friendly phone-demeanor and a passionate and positive personality.Available shifts:Monday, Wednesday-Friday 8am-1pm, Saturday 10am-6pmMonday-Friday 11:30am-4:30pm, No SaturdaysResponsibilities:Professionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billingPromptly and thoroughly handle all issues and customer inquiriesProviding quality customer service to take care of our customersUsing web-based systems to process orders, complaints, and requestsMaintaining customer records by updating account information in the databaseRetrieving messages and complete customer call backsVarious other customer service duties assigned by managementQualifications:Prior customer service or phone skills a plusHigh school diploma or G.E.DMust be able to navigate websitesGeneral computer skills a mustAbility to learn and use different software platformsOutstanding phone etiquetteFlexible schedule a plusBi-lingual (English/Spanish) is a plusAptitude to follow processes and procedures accuratelyWe proudly offer: Medical, Dental, Vision, 401K with Company Match, Pet insurance and more!We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!Founded in 2011, Piping Rock Health Products has gone on to win Long Island's Top Workplaces Award 8 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.We are a drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.Piping Rock Health Products, INC. is an Equal Opportunity Employer.