Client Support Specialist

Join a team that makes a difference in patient's lives every day!

TridentCare is the leading mobile diagnostics company in the nation. We’re making a difference in lives of our patients every day!

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).

ROLE:

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, BDM, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).

TASKS AND RESPONSIBILITIES:

• Support the field sales organization through problem resolution and direct customer interaction, when appropriate.

• Problem resolution may include (but not limited to) the following:

  • Password resets
  • Fielding ETA requests.
  • Billing concerns
  • On-Line ordering issues
  • Misdirected faxes
  • General Operational Issues

• When appropriate, coordinate TridentCare responses (for customer-initiated issues) between the Account Executives (AE) and/or Corporate Sales Executives (CSE) and our customers.

• Weekly report-out to the field sales team on issues that are closed and outstanding.

• Own the account relationship when the account is not assigned to a CSE or AE.

• Report customer product/service experience issues through appropriate channels in an accurate and timely manner.

• Assist with new facility set-ups remotely

• Submit timely and complete reports on a weekly and monthly basis

• Establish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.

• Perform other related duties as assigned.

SKILLS|EXPERIENCE:

• High school diploma or GED required. A Bachelor’s Degree or equivalent knowledge is required.
• A minimum of 1 years of customer service experience required. Sales, Billing or Operations experience preferred.
• Must possess a high sense of urgency and a strong work ethic.
• Must possess basic computer skills.
• Strong communication skills (verbal and written) are essential.
• Must have strong interpersonal and organizational skills.
• Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
• Individual must have good time management skills and the ability to prioritize tasks

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